Cafe General Manager

POSITION SUMMARY: The General Manager of Rigor Hill Market (RHM) is responsible for directing and overseeing all front of house operations to ensure it runs smoothly on a daily basis, best practices are in place to drive revenue and profitability, and act as the leader to drive the culture and morale of the team.

ESSENTIAL DUTIES & RESPONSIBILITIES

The essential functions include, but are not limited to the following and may change or be adjusted at any time:

• Works with the Market Manager and Director of Operations in setting the direction of RHM in day to day operations
• Manage daily reporting of FOH labor, including managing timesheets and sales reports
• Responsible for hiring the FOH team, ensuring a smooth and compliant onboarding process, as well as all training to get the team started on the right track
• Ordering all smallwares, disposables, FOH cleaning supplies in line with operating budgets
• Assisting in curating retail items for the RHM shelves
• Assisting in curating and executing the catering program
• Manages FOH schedule; ensures the FOH is properly staffed and in line with labor cost goals
• Handles all FOH staff responsibilities in partnership with the HR team (includes: onboarding, training and development, employee relations, disciplinary action, documentation, terminations, etc.)
• Shares all repair and maintenance responsibilities for the restaurant coordinating with the DOO and/or Managing Partners for approval on spending
• Works directly with kitchen team in order to promote a strong and unified leadership dynamic—breaking barriers of separation between FOH and BOH
• Responsible for for developing a strong, positive, hospitality-driven culture within the walls of RHM both for employees and guests
• Oversees the FOH team, ensuring that they are performing up to standard
• Responsible for holding daily team meetings when necessary
• Oversees organization, efficiency and policies pertaining to service
• Balances admin responsibilities with service responsibilities
• Enhances and strengthens guest relationships, established and new, to ensure RHM becomes a valued part of the Tribeca neighborhood and community
• Promotes cooperative effort, a team spirit, good morale and positive culture among employees
• Resolves complaints from guests in a polite, friendly manner always making sure we follow up with them when needed
• Managing guest reviews online and responding with resolution
• Ensures the entire space looks, and feels great in all guest facing and staff areas
• Participates in training about standardized policies (HR, fire, hygiene, health, safety, employee handbook, etc.)
• Manage upkeep of FOH training materials, working collaboratively with the Director of Operations to ensure service standards are communicated are upheld
• Helps with duties of other employees when necessary, working as an active member of service. Taking care of guests and working the register during busy periods
• Responsible for ensuring that all server check outs and restaurant closing duties are performed on a daily basis to standards
• Maintain a strong understanding of company background, core values and philosophy
• Adhere to all company safety and sanitation policies and procedures
• Obtain certification from The NYS Department of Health and Mental Hygiene
• Performs other work related duties as assigned

SOFTWARE RESOURCES TO BE FAMILIAR WITH:

• Toast
• Google Business Suite (Gmail, Docs, Sheets, Drive)
• Craftable (Foodager/Bevager)
• Paylocity
• 7Shifts

PHYSICAL DEMANDS AND WORK ENVIRONMENT

• Ability to be flexible with job demands and open minded when being asked to complete tasks
• Ability to operate and use all equipment necessary to run the restaurant
• Ability to handle stress under pressure
• Ability to move or handle equipment throughout the restaurant generally weighing 0-50 pounds
• Ability to work varied hours/days as business dictates
• Ability to stand for up to 8-10 hours a day

Rigor Hill Market provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.