Receptionist

JLL empowers you to shape a brighter way .

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Receptionist

What this job involves:

As the welcoming face of JLL, you'll create exceptional first impressions for clients, visitors, and employees while managing the comprehensive front-of-house operations that keep our workplace running seamlessly. At JLL, we are collectively shaping a brighter way, and this role positions you at the heart of that mission—serving as the first point of contact while coordinating everything from visitor experiences and mail services to facilities management and executive-level support. You'll maintain safe, organized, and well-stocked common areas, manage collaborative spaces and conference rooms, and provide critical administrative support for high-profile events including quarterly earnings and Board of Directors meetings. We embrace more innovative ways of working, and you'll be empowered to proactively solve problems, coordinate with vendors and internal teams, and ensure our workplace reflects the professionalism and efficiency that defines JLL. This dynamic position offers excellent exposure to corporate operations while developing skills that strengthen and advance your career in commercial real estate and workplace services.

What your day-to-day will look like:

• Enthusiastically welcome and escort all visitors, vendors, and job applicants, professionally managing visitor registration, access credentials, security protocols, and distribution of reference documents, brochures, and floor maps
• Manage comprehensive mail and shipping operations including sorting, distributing, and processing incoming mail, preparing outgoing packages with correct postage, and coordinating pickup services for Fed-Ex, UPS, DHL, and USPS
• Maintain all pantry areas, collaborative spaces, and conference rooms to quality standards—ensuring adequate inventory of coffee, condiments, office supplies, and materials while resetting spaces for next use
• Place and track facilities service tickets and maintenance requests for workspace issues, taking ownership of problems and following up to ensure timely resolution while maintaining compliance in common areas
• Support executive-level operations and high-profile events including quarterly earnings and Board of Directors meetings, coordinating logistics, catering, audiovisual equipment, vendor services, and stakeholder communications
• Manage conference room bookings and oversee event setup and breakdown with strong attention to timing and details, enforcing policies professionally and adapting to last-minute changes during live events
• Maintain digital and hard-copy Standard Operating Procedures (SOP) manuals, emergency procedures documents, and Business Insights data for mailroom, copier, and office services metrics

Required qualifications:

• High school diploma or GED equivalent
• Minimum 3 years of customer service or reception experience in a professional office environment
• Professional, polished presence with exceptional discretion and strong judgment when handling sensitive, confidential, and executive-level matters
• Proven ability to remain calm and solutions-oriented under pressure while managing multiple priorities simultaneously in a fast-paced, high-volume environment
• Proficiency in Microsoft Office Suite including Outlook, Excel, Word, and PowerPoint, plus other information technology tools and platforms
• Clear, concise communication skills with consistent follow-through and proactive, anticipatory approach to workplace needs
• Physical ability to lift up to 70 lbs, stand for extended periods, and move safely to perform all job functions

Preferred qualifications:

• Working knowledge of office operations, workplace services, and facilities coordination with experience coordinating vendors and service requests
• Strong event logistics skills including rooms, catering, timing, setup, and excellent stakeholder coordination with hosts, IT/AV, security, facilities, and vendors
• Security and privacy-minded approach to access control, visitor escorting, and executive area management
• Experience supporting executive-level professionals with visitor and guest management discipline
• Understanding of HSSE management principles, safety procedures, hazard assessments, and compliance requirements

Location: New York, NY

Schedule: Monday through Friday, 8:00 AM to 5:00 PM, with occasional after-hours availability required to support events and business needs.

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Estimated compensation for this position:

This range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.

Location:

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions

• Comprehensive Medical, Dental & Vision Care

• Paid parental leave at 100% of salary

• Paid Time Off and Company Holidays

• Early access to earned wages through Daily Pay

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [email protected]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment.

Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest.

Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.

California Residents only

If you are a California resident as defined in the California Consumer Privacy Act (CCPA) please view our Supplemental Privacy Statement which describes your rights and disclosures about your personal information. If you are viewing this on a mobile device you may want to view the CCPA version on a larger device.

Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Accepting applications on an ongoing basis until candidate identified.