Call center representative

Sapphire Recruitment
Liverpool, NY

Call Center Representative – Medical Practice | Liverpool, NY

Pay: $20 per hour

Schedule: Monday to Friday, 8:30 am to 5:00 pm

Sapphire Recruitment is seeking a Call Center Representative to support a busy medical practice in Liverpool, NY. In this role, you will manage a high volume of inbound calls, document detailed notes in patient files, and assist with scheduling, routing messages, and insurance verification in a multi-screen environment.

What You Will Do



  • Document calls in real time and maintain accurate records
  • Verify insurance, enter and update patient information, and obtain referrals from eye doctors
  • Communicate professionally with patients and referring offices
  • Maintain patient confidentiality and follow all practice protocols

What You Need



  • Minimum of 3 years of experience in a medical office or healthcare setting
  • Strong typing and administrative skills; comfortable working across multiple screens
  • Knowledge of medical terminology and health insurance basics
  • Proficiency in Microsoft Office and Outlook; experience with Nextech and MDI preferred
  • Detail-oriented, organized, and professional communicator

Please submit your resume to [email protected] for immediate consideration.

Sapphire Recruitment is an EOE.


#adm123

Posted 2025-10-27

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