Business Development Center (BDC) Representatives
- Answer inbound calls in a professional manner and set appointments for prospective clients.
- Manage a high volume of customer inbound calls and re-route to the appropriate team member.
- Identify customer needs and resolve concerns
- Log customer information into the dealerships computer database and follow up accordingly.
- Maintain professional appearance at all times
- Identify strategies to improve customer service process and customer satisfaction
- Ad hoc duties as assigned
- Previous experience working in a call center or customer service environment strongly preferred
- Enthusiastic and friendly demeanor
- Proven experience at building relationships and working in teams. Must be detail-oriented.
- Technical proficiency
- Live within a reasonable commuting distance
- Tenacious yet professional follow up on customer inquiries
- Bilingual Spanish preferred
- Ability to type 38 words plus per minute
Interview today, start tomorrow!
EMAIL RESUME to Glen O'Loughlin at [email protected]Recommended Jobs
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