Bloomingdale's Assistant Manager, Operations - CHANEL
- Develop and retain support colleagues representative of the Bloomingdale's brand and diversity to maximize performance.
- Manage operational functions within a family of business by partnering with support executives, driving sales, standards, service, and execution.
- Deliver operations metrics within family of business. Metrics include: Expense, Shortage, EBIT, Productivity, Cycle Counts and Inventory.
- Coordinate onboarding/training for operations/support colleagues in partnership with Subject Matter Experts (SMEs).
- Drive business opportunities through strategic placement and development of support talent.
- Achieve Net Promoter Score (NPS) goal.
- Drive service and achieve success as measured by the NPS.
- Monitor staffing comments on NPS and with staffing team address issues/opportunities.
- Address facility/housekeeping issues in partnership with Operations Management, Visual Merchandise Managers and Asset Management.
- Achieve Sales Plan.
- Develop/deliver in store seasonal shortage reduction strategies.
- Ensure 100% compliance with all merchandising, product limit and brand image strategies.
- Drive sales volume through team focus and strategic leadership of people and resources.
- Organize/maintain back of house areas to support presentation standards/floor replenishment. Partner with Visual Merchandise Manager (VMM), operations/support team, and in store leadership team to execute merchandising strategies.
- Work in store within store leadership team to drive Big Days through execution of promotional and key day strategies.
- Achieve all productivity metrics.
- 1-2 years of leadership/managerial experience, preferably within Retail or Fashion.
- Excellent written and verbal communication skills.
- Ability to read, write, and interpret instructional documents.
- Basic math functions such as addition, subtraction, multiplication, and division.
- Able to use a calculator.
- Requires ability to manage people, resources and workflow independently and effectively with minimal direction to drive business outcomes.
- Able to work as part of a team.
- Superior organizational and time management skills.
- Must be able to multi-task in a fast-paced environment.
- Proven ability to build cross functional relationships.
- Must possess a strong sense of urgency.
- Ability to work a flexible schedule based on department and store/company needs. Regular, dependable attendance and punctuality is required.
- This position involves regular walking, standing, hearing, and talking.
- It also involves stooping, kneeling, crouching or ladder climbing.
- Able to lift 10lbs.
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