Front Desk Receptionist

Job Description

Job Description

Job Description

Front Desk – Fischer

ABOUT US

The West Side Federation for Senior and Supportive Housing, Inc. (WSFSSH) is a community-based organization responding to the need for low-cost housing. Our mission is to provide safe, affordable housing with supportive services within a residential setting that enhances the independence and dignity of each person. WSFSSH develops, manages, and provides social services in housing for low-income persons, especially those who are older, who have experienced homelessness and who live with mental illness.

Job Summary

Under the supervision of Property Management, the front desk staff is responsible for providing a range of services and supervision to residents with the goal of enabling residents to live as safely and independently as possible. Additionally, the front desk staff will work to maintain an environment of respect and compassion, which enhances the dignity of the residents, staff, and visitors.

Job Duties & Responsibilities

Responsibilities include but are not limited to:

RESIDENT SUPERVISION

Monitor the well-being of residents, including:

• Monitor residents entering and leaving the building, responding to behaviors which might be dangerous to self or others (for example: if a resident is leaving the building, but appears disoriented and confused, response might include talking with the resident and encouraging him/her to stay in the lobby, notifying social service staff, or even calling 911 depending on the circumstances).
• Perform and assist with tenant Wellness checks.
• Respond to tenant lockouts and provide access to apartment as needed.
• Monitor use of the recreation areas including the terrace and backyard.
• Assist residents in obtaining needed services, including requests for building management and/or social services.
• Record and refer all requests for building repairs or services to appropriate staff.
• Monitor all persons entering or leaving the building, including sign-in/out log for guests, vendors, and aides.
• Exercise authority to refuse entry to building based on building guidelines and/or instructions from tenants and/or management and/or social service staff.
• Monitor alarms and investigate disturbances.
• Notify super and/or manager of emergency situations according to building protocol.
• Communicate emergency information clearly to authorities, tenants, and other staff. Call 911 as needed.
• Perform building safety rounds as directed.

ADMINISTRATIVE

• Answer the facility telephone in courteous and professional manner, announcing calls to employees, referring calls to voice mail, taking messages as appropriate.
• Receive, log, and distribute packages delivered by UPS, Amazon, FedEx, DHL, etc. for tenants and staff.
• Receive, inspect, and confirm all deliveries received for Building Management and ensure the proper department receives it.
• Input all work orders into Real Page Facilities and update status of all orders.
• Maintain daily log of activities, occurrences, and observations
• Write clear and accurate reports of incidents and actions taken
• Assure, either through referral to appropriate on-duty staff, or by performing necessary work, that the front sidewalk is free of ice, snow, and/or dangerous obstructions and garbage.

OTHER

• Work as a member of a team to establish and maintain high level of care and respect for residents.
• Share information about resident progress, needs, and problems with other staff in accordance with WSFSSH Confidentiality Policy.
• Attend training sessions and conferences as required for enhancement of job skills.
• Implement emergency procedures, as necessary.
• Submit all required reports in a complete and timely manner.
• Work cooperatively and collegially with other staff members.
• Assist with other duties, as directed.

Required Knowledge Skills & Abilities

• Able to work in a multicultural and diverse environment.
• Able to perform required job responsibilities.
• Able to speak, read, and write English (as required by DSS regulation 487.9.13).
• Experience working with dependent persons.

Required and Preferred Education, Experience and Credentials

• High School Diploma, or equivalent office experience required. Higher education preferred.

Physical Requirements

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift or push up to 10 pounds at a time.
• Travel within our sites, as needed.

Benefit Overview

Westside Federation of Senior & Supportive Housing offers full-time employees a comprehensive choice of benefits that include Medical, Dental, Vision, 403 (B) retirement savings, Flexible Spending Accounts (FSA), Life & Disability, Short-term and Long- term Disability, Employee Assistance Program (EAP) commuter benefits and more Voluntary benefit options and Time Off that includes 11-12 paid Federal Holidays, accrued Vacation and Sick Time.

EEO Policy or Statement

WSFSSH is an Equal Employment Opportunity Employer (EEO); employment is based upon employees’ qualifications without discrimination, on the basis of race, creed, color, national origin, religion, sex, age, disability, marital status, sexual orientation, military status, citizenship status, genetic predisposition or carrier status, or any other protected characteristic as established by law.