Collections Manager

Hudson River Community Credit Union’s mission is to make our members’ lives better.

Collections Manager

HRCCU is seeking an experienced and member-focused Collections Manager to lead our credit union collections team and oversee delinquency management, loss mitigation, and recovery efforts. This role is responsible for developing strategies that minimize losses while maintaining a respectful, solutions-oriented approach to supporting our members.

The ideal candidate is a strong leader who can balance risk management, regulatory compliance, and member experience while driving team performance and operational efficiency.

Key Responsibilities:

• Mentor, lead, and coach the collections team
• Develop and execute strategies for:
  • Early-stage delinquency
  • Late-stage collections
  • Charge-offs and recovery
• Monitor key performance metrics, including delinquency and recovery
• Identify trends and implement proactive solutions

• Ensure collections practices are respectful, compliant, and member-focused
• Oversee hardship programs, payment arrangements, and loss mitigation efforts
• Oversee daily collections activities and workflows
• Ensure adherence to all applicable regulations and consumer protection laws
• Maintain audit readiness and support internal/external audits
• Use data to drive decision-making and improve outcomes
• Partner with Lending, Member Service, Finance, and Operations
• Ensure alignment between collections strategies and overall organizational goals

Qualifications:

Experience:

• 5+ years of experience in collections, preferably within financial services
• Managerial experience in leading and mentoring successful teams
• Experience in balancing member retention with sound risk management practices
• Knowledge of, and experience in, credit union and/or retail banking
• The ability to identify and implement process improvements and efficiencies

Education: Associates/Bachelors in related field or equivalent years of professional experience in lieu of degree.

Required Skills:

• Strong leadership and coaching abilities
• Excellent communication and interpersonal skills
• Knowledge of collections laws and compliance requirements
• Analytical mindset with ability to interpret data
• Strong problem-solving and decision-making skills
• Commitment to delivering a positive member experience

Employment Details:

• Location: HRCCU Operations Center in Corinth, NY.
• Salary: $62,500-$77,000 based on candidate’s experience, qualifications, and demonstrated skills relevant to the position.
• Medical, Dental, Vision, FSA & HSA options.
• Life insurance, short term, & long-term disability benefits.
• 401K with matching contribution up to 10%.
• Generous paid time off, including birthday off and additional12 observed holidays.
• Gym reimbursement and wellness program.
• Internal and external training, including certification and tuition reimbursement.
• Community Volunteer initiatives.
• Career growth & advancement opportunities.

We stand by our purpose to support our members, employees, and communities through all waves of life. We pride ourselves on fostering a workplace that celebrates diversity and inclusivity, ensuring open communication and employees feel valued.

Our Culture Statement: To create a supportive, inclusive and purpose-driven workplace where employees feel valued, empowered and inspired to serve our community while demonstrating kindness and empathy towards one another.

Learn more about our company culture and benefits on our careers page!

Equal opportunity employer as to all protected groups, including protected veterans and individuals with disabilities.

If you are unable to complete this application online due to a disability, please contact Human Resources at [email protected]