Billing Operations Specialist
- Pursue expert knowledge of various eBilling vendors
- Knowledge of timekeepers, rates, WIP fees, and disbursements
- Knowledge and understanding of client guidelines
- Investigate and research problems and work to resolve in a timely manner
- Prioritize and organize numerous email requests
- Responsible for follow up and completion of assigned tasks
- Assist with special projects and deadlines as needed
- Communicate regularly with clients, attorneys, and other office staff regarding problematic issues
- Effectively collaborate with the Billing Process team to foster a professional and positive team culture while addressing the overall needs of the department
- Acquire comprehensive knowledge of all billing processes and applications to become a subject matter expert regarding the firm's programs and assigned ebilling vendors
- Perform effectively in a fast paced and deadline driven environment
- Demonstrate self-motivation and ownership of assigned work
- Perform administrative work, including but not limited to, outlook, document management, copier, fax and postage machine
- Assist with department training when needed
- Thoroughly and timely address inquiries while communicating effectively
- Contribute by recommending actions that would allow for more effective processes in the department
- Additional duties as assigned
- Two (2) years of billing, legal, or accounting experience
- Intermediate computer skills including but not limited to Microsoft Applications
- Strong organizational, attention to detail, and time management skills
- Self-motivated and takes ownership of assigned work.
- Excellent analytical and problem-solving skills necessary to compile, analyze, and interpret data
- Excellent written and verbal communication skills.
- Regularly required to observe and assess data and documents, in printed form and on computer screens
- May be requested to work beyond normal work hours and weekends for special projects
- Works well in a team environment
- Ability to work independently within general guidelines and minimal supervision
- Ability to maintain confidentiality
- Willingness and ability to assume new tasks and responsibilities
- Commitment to follow-up and issue resolution
- Competence in using math and performing calculations
The hourly range for this position is $21 to $26. Actual pay may be adjusted based on experience and other job-related factors permitted by law. This position also offers bonuses, and a full benefits package. Our benefits package includes, but is not limited to, health insurance, dental insurance, life insurance, a 401(k) plan, flexible spending, and more. Goldberg Segalla isn’t merely a business—we’re a community. We value the diversity of our team and strive to create a collaborative and enjoyable culture for everyone, where leadership is rewarded, and efficiency, mutual respect, and working together for the common good are traits we all embody. Goldberg Segalla is a national civil litigation firm with offices spanning major metro markets across the U.S., providing strategic coverage wherever our clients do business. As a firm of experienced litigators and trial attorneys, Goldberg Segalla's capabilities span business and commercial disputes, employment and labor, insurance coverage, product liability, and more. Today, our more than 400 attorneys are trusted counselors to public and private clients in key sectors and industries including construction and energy, transportation, manufacturing, retail and hospitality, and insurance.
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