Desktop Support Engineer

job summary:
The Desktop Support team is considered the "smart hands" for the End User Services support teams. The teams are agile and provide IMAC, technical support and hardware deployment solutions for the user community in NY as well as asset management and buildout services for remote locations across the globe.

location: New York, New York
job type: Contract
salary: $31 - 35 per hour
work hours: 9am to 5pm
education: Bachelors


responsibilities:
Job Responsibilities

Job Responsibilities

● Provide on-site hardware support to 1,700 customers primarily located in the New York office, ensuring tickets are actioned on promptly and in accordance with SLA's

● Manage and kick-off automated PC build scripts for various computer builds, depending on job function/responsibility

● Deploy new hire hardware to desk locations as provided by HR, ensuring a seamless new hire experience

● Perform computer diagnostic troubleshooting steps as guided by technical support documentation

● Utilize customer service skills to meet the technical needs of the user community, always keeping customers informed and aware of any delays or issues with support

● Maintain Jira ticket queue by providing frequent updates to open issues and adding detailed notes when closing out tickets

● Connect hardware and run test scripts to ensure network connectivity on workstations to support new infrastructure deployments

● Participate in user workstation relocations (IMAC) in partnership with the Workplace Services team

● Perform storage room inventory and tasks to ensure all inventory is updated and assigned to appropriate locations and users

● Lead/take part in projects and see project tasks through to completion

● Assist in unboxing and preparing equipment for installation including PC's, Monitors, Phones, Printers and various peripherals

● Assist and perform various types of cable management and installs including CAT 6 in IDFs, rerouting power cables & strips, etc.

● Assist the Technology Operations Engineering teams in other technical efforts and projects as requested by the business.

qualifications:
You should have:

● Passion about customers and service, with a strong will to make a difference

● The ability to work in a dynamic environment, prioritizing and multitasking effectively

● The ability to demonstrate expertise in all activities associated with providing end user PC support and problem resolution on complex and difficult PC hardware issues

● Strong problem-solving abilities and excellent communication, customer handling and interpersonal skills

● Strong planning, organizing and prioritizing abilities. Target focused, proactive and keen to spot opportunities to refine and improve processes and service

● The ability to deal directly with clients and executives in a friendly and highly confident manner demonstrating excellent communication skills

Desired:

● ITIL Certification

● Microsoft Certification (MCSA, MCITP, MCSE)

● Dell/Lenovo Certification

● Experience working in the technology/finance industry

● Experience working with Jira

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact [email protected].


Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.