Transportation Admin - Dispatch Operations

ACV

Operations

Buffalo, NY, USA

Who We Are Looking For

The Transportation Admin - Dispatch Operations is responsible for supporting the Transportation department through dispatch-related tasks and assignments. This role utilizes processes and procedures established by the Transportation department to assign carriers to jobs, resolve routine issues, and provide high quality customer service. The Transportation Admin - Dispatch works with carriers, customers, and internal departments and Teammates to perform dispatch-related tasks. This role performs duties with moderate supervision.

Please note the required schedule for this position is Monday, Wednesday, Thursday, Friday and Saturday with Tuesday and Sunday off.

What You Will Do

• Actively and consistently support all efforts to simplify and enhance the customer experience.
• Triage customer and carrier inquiries; process transactions and communications to provide timely resolutions. Refer inquiries or tasks to appropriate Teammate(s).
• Process transactions to support operations and dispatching. Transactions may include assigning dispatch jobs, expediting operations surrounding transport orders, or assessing the needs of customers and carriers to ensure seamless orders; relegate and escalate transactions to appropriate Teammate(s).
• Build relationships with carriers, customers, and internal departments and Teammates.
• Resolve basic issues utilizing processes, procedures, and developing problem solving skills.
• Ensure accurate and proper entry and maintenance of records in Salesforce, load boards, and other related systems or platforms.
• Work with team to maintain status of dispatched jobs. Connect with sellers, buyers, and carriers to provide continuous communication.
• Ensure transactions and records are accurate, up-to-date, and compliant.
• Collaborate with management and team to express ongoing issues or opportunities for improvement.
• Perform additional duties as assigned.

What You Will Need

• Ability to read, write, speak, and understand English.
• High School Diploma or GED
• Minimum 6 months experience in customer service, administrative or clerical work, or transportation industry.
• Basic problem-solving ability
• Developing teamworking skills, including both internally and externally
• Proven customer service ability
• Communication and organizational skills
• Sense of urgency and self-motivation
• Familiarity with business technology, including Microsoft Office or G Suite. Salesforce experience a plus.

See more open positions at ACV