Digital technology

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ReqID: NEW0001YE

See it differently

You see the world through a unique lens and that’s exactly what we need. We embrace how you see things differently – it’s essential for creating a sustainable future.

Arup is a global consultancy with advisory and technical expertise across more than 150 disciplines. We guide, plan and design the future of the built environment. Globally, each year we recruit hundreds of interns to help us see things differently and solve the most complex challenges facing our clients, climate and communities.

The Opportunity

• Acting as client liaison for all Digital Technology-related requests from staff, being first line of engagement to understand and address issues and needs around desktop (Windows, O365 etc.) and infrastructure (compute, storage, network, cloud services, enterprise systems, cybersecurity, etc.), engaging and escalating to other Digital Technology teams as needed
• Providing valuable services to the business, working together with the leadership team to drive technology and help transform business activities
• Configuring, deploying, maintaining, solve and supporting workstations, laptops, printers, mobile devices, phones and other computer and telecoms equipment
• Solving complex problems associated with hardware (PCs, Macs, mobile, etc.), software, and services (video conferencing, remote access, etc.) determining the source of problems and classifying their level, priority and nature. When appropriate, advancing or routing them to the appropriate team
• Helping with a range of office-based technology needs – installations, moves, changes, etc. that involve staff requirements and infrastructure needs, working collaboratively with other DT service teams
• Responding to, documenting and resolving service tickets in a timely manner according to an agreed service level
• Documenting procedures, standards, configurations, settings, installation sequences and back-out instructions
• Following ITIL/Service Management policies and procedures
• Helping the software asset management team to maintain applications (license management and version control)
• Helping with communications and training around technical change
• Playing an active part in our team: helping to build an inclusive environment, sharing your knowledge and promoting best technology practices with colleagues
  
  

Some of the technology you could expect to support includes:

• Personal computing (HP, Mac, etc.)
• Mobile computing (iPhone, iPad, Samsung etc. depending on office or regional policy)
• Microsoft Windows Operating System, Mac OSx (limited)
• Microsoft 365 and associated services (i.e. OneDrive for Business, MS Teams, etc.)
• Cloud based solutions (Azure, AWS, etc.)
• Video conferencing hardware/software based on global standards
• Office printers and copiers (these vary depending on office or regional policy)
  
  

Is this role right for you?

Required

• Currently pursuing a bachelor’s degree in IT, computer science or a related field.
• Deep technical capability and a desire to learn, you should have a proven track record of developing your technical knowledge and applying new skills in a high paced environment
• Good analytical skills, with ability to solve complex problems and openness in sharing your knowledge and thinking with others
• Experience of ServiceNow or similar IT Service Management systems
• Some experience working in a professional services organization
• Candidate must be eligible to work in the US without the need for employer sponsored work authorization now or in the future to be considered for this role.
  
  

Preferred

• Familiarity with MS Teams and O365
• Familiarity with software solutions from Adobe, Bluebeam, Cisco, Symantec, etc
  
  

Personal Qualities

• Collaborative, consultative and effective in a consensus-based decision-making culture
• High energy, motivated, open-minded, and willing to embrace innovation and new technology
• Excellent written and verbal communication skills; communicating to all levels within an organization
• Self-starter who takes initiative to work and develop holistic solutions
• Continually exercises critical thought and judgment to determine the most appropriate action
• Good interpersonal skills and the ability to develop and maintain relationships with representatives from various organizational offices and levels
• Good attention to detail
  
  

We’re Looking For

• Changemakers: A passion for sustainable development and creating a better world is key.
• Innovative minds: We’re looking for critical thinkers who embrace new ideas and challenge the status quo.
• Growth seekers: You have a growth mindset, always eager to learn and explore new ways of working.
• Adaptable adventurers: You’re ready to take on any challenge that comes your way.
  
  

What We Offer You

At Arup, we care about each member’s success, so we can grow together.

Our Intern Experience Offers You

• Purpose-driven work: Join an employee-owned team tackling climate, biodiversity, and social challenges, aligned with the UN’s Sustainable Development Goals.
• Create remarkable outcomes: We trust you to explore challenges, drive change, and create lasting outcomes for our clients, climate and communities.
• Inclusive culture: Your unique perspective matters. We celebrate diversity and foster a supportive, social environment where everyone belongs.
• Career growth: Grow your skills through innovative projects, training, and mentoring in a supportive environment. We invest in your future.
• Work-life balance: Our hybrid model offers flexibility to balance work with your life. We balance your needs with our clients and communities
  
  

New York City Hiring Range - The good faith base salary hiring range for this job if performed in New York City, NY is $24.00 to $34.50 per hour. Please note hiring ranges for candidates performing work outside of New York City, NY will differ.

Next Steps

We will be reviewing our candidates for this position on a rolling basis. Once you’ve submitted your application, we’ll invite you to showcase your skills through a pre-recorded video interview if you’ve met the minimum requirements. After reviewing your submission, a member of our team will get in touch with you to discuss the next steps.

Arup is an equal opportunity employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, spouse of a protected veteran, or disability.

Stay safe online. Recruitment fraud is on the rise, and Arup’s name, logo, and branding have been used in fraudulent job advertisements. Arup will never ask for bank information as part of our recruitment process.

Different people, shared values

Arup is an equal opportunity employer that actively promotes and nurtures a diverse and inclusive workforce. We welcome applications from individuals of all backgrounds, regardless of age (within legal limits), gender identity or expression, marital status, disability, neurotype or mental health, race or ethnicity, faith or belief, sexual orientation, socioeconomic background, and whether you’re pregnant or on family leave. We are an open environment that embraces diverse experiences, perspectives, and ideas – this drives our excellence.

Guided by our values and alignment with the UN Sustainable Development Goals, we create and contribute to equitable spaces and systems, while cultivating a sense of belonging for all. Our internal employee networks support our inclusive culture: from race, ethnicity and cross-cultural working to gender equity and LGBTQ+ and disability inclusion – we aim to create a space for you to express yourself and make a positive difference. Discover more about life at Arup at

EOE-Protected Veterans/Disability

If you have questions about this posting, please contact [email protected]