Senior Backend Engineer, Identity and Privacy

Ro is a direct-to-patient healthcare company with a mission of helping patients achieve their health goals by delivering the easiest, most effective care possible. Ro is the only company to offer nationwide telehealth, labs, and pharmacy services. This is enabled by Ro's vertically integrated platform that helps patients achieve their goals through a convenient, end-to-end healthcare experience spanning from diagnosis, to delivery of medication, to ongoing care. Since 2017, Ro has helped millions of patients in nearly every single county in the United States, including 98% of primary care deserts.

The healthcare system today is not designed to help patients achieve their goals. It’s designed around institutions such as hospitals and insurance companies. A patient centric healthcare system is one that is designed around the goals a patient wants to achieve. We’re building healthcare that puts patients in control, provides reactive and proactive care, has transparent pricing and process, is extremely effective and ridiculously convenient, and evolves over time based on patients’ goals.

Ro has been recognized as a Fortune Best Workplace in New York and Health Care for four consecutive years (2021-2024). In 2023, Ro was also named Best Workplace for Parents for the third year in a row. In 2022, Ro was listed as a CNBC Disruptor 50.

As a Senior Software Engineer with a focus on customer identity and privacy, you will play a crucial role in scaling healthcare to millions of patients through technology with intuitive web experiences and an end-to-end telemedicine platform serving all 50 states. With identity, security, and data management at the forefront of modern healthcare, you’ll work in a dynamic environment shaped by evolving regulations, technical challenges, and patient needs. You will develop a deep understanding of the space, designing exceptional patient authentication experiences and implementing privacy safeguards around patient data. You will help lead the team’s technical roadmap and be expected to own initiatives from ideation to design, implementation, and maintenance.

• Innovate at the intersection of identity, security, and privacy to evolve Ro’s user registration, authentication, identity management, and consent management patterns
• Design and implement scalable, secure identity solutions for customer-facing applications, using protocols such as OAuth 2.0, OpenID Connect, WebAuthn, and FIDO2
• Collaborate with product, design, data, security, and privacy teams to build secure, user-friendly experiences that comply with healthcare regulations (e.g. HIPAA) and privacy frameworks (e.g. CCPA)
• Stay current on the latest trends in order to architect systems that anticipate future needs in the rapidly evolving privacy and regulatory landscape

• 5-7 years of software engineering experience
• Proficiency with Python
• Experience designing and building scalable web applications and distributed systems
• Expertise in identity protocols such as OAuth 2.0, OpenID Connect, WebAuthn, and FIDO2, with experience implementing scalable IAM solutions
• Strong sense of ownership with the ability and desire to own technical roadmaps and refine ambiguous problems
• Excellent communication skills with a demonstrated ability to collaborate with cross-functional partners and lead initiatives that cross team boundaries

• Solid understanding of frameworks such as HIPAA and CCPA
• Experience building user consent and preference management systems
• Experience with first-party data and/or customer data platforms
• Experience working in regulated industries such as healthcare or finance, with a strong focus on security and privacy compliance
• Service design and architecture experience, defining patterns and best practices for others to follow
• Proficiency with FastAPI (or similar frameworks) and Postgres (or similar relational databases)

• Full medical, dental, and vision insurance + OneMedical membership
• Healthcare and Dependent Care FSA
• 401(k) with company match
• Flexible PTO
• Wellbeing + Learning & Growth reimbursements
• Paid parental leave + Fertility benefits
• Pet insurance
• Student loan refinancing
• Virtual resources for mindfulness, counseling, and fitness

The target base salary for this position ranges from $179,000 to $212,000, in addition to a competitive equity and benefits package (as applicable). When determining compensation, we analyze and carefully consider several factors, including location, job-related knowledge, skills and experience. These considerations may cause your compensation to vary.

Ro recognizes the power of in-person collaboration, while supporting the flexibility to work anywhere in the United States. For our Ro’ers in the tri-state (NY) area, you will join us at HQ on Tuesdays and Thursdays. For those outside of the tri-state area, you will be able to join in-person collaborations throughout the year (i.e., during team on-sites).

At Ro, we believe that our diverse perspectives are our biggest strengths — and that embracing them will create real change in healthcare. As an equal opportunity employer, we provide equal opportunity in all aspects of employment, including recruiting, hiring, compensation, training and promotion, termination, and any other terms and conditions of employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, familial status, age, disability and/or any other legally protected classification protected by federal, state, or local law.

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