Social Strategist (Community Management)

Company description

Present in over 100 countries and employing nearly 80,000 professionals, Publicis Groupe is the third largest communications group in the world. Publicis Groupe is listed on the Euronext Paris [FR0000130577] and is part of the CAC 40 index. Active across the entire value chain, Publicis Groupe offers its major clients a transversal, unified and fluid model allowing them access to all the Groupe's tools and expertise around the world through the mantra "The Power of One."?

Overview

As a Community Manager you will:

• Own day-to-day writing of community engagements on select social channels for a global CPG client

• Be the eyes and ears for the brand, providing insights into what their community is talking about

• Monitor for real time crises, and agile opportunities

• Keep a pulse on platform best practices and breakthrough moments in community management

• Gather insights and observations from event chatter to inform key stakeholders (alongside analytics team)

• Develop industry POVs for the latest changes in the world of social media community management

• Maintain resources like playbooks and response matrices for up-to-date best practices

Responsibilities

• Monitoring online conversations related to the brand(s)

• Generating consumer responses according to the brands' voice and social playbook; and/or liaising with other brand stakeholders to take action as needed

• Identifying and engaging brand advocates and/or influencers

• Identifying and analyzing issues, patterns and trends in the social landscape relevant to the brand(s)

• Translating data from research, campaign performance and trends into actionable recommendations for the brand(s)

• Proactively escalating and communicating issues, observations, opportunities, and insights to the team

• Assisting in the development of social strategies, playbooks and creative briefs

• Learning and sharing knowledge on new social media tools, channels, formats, best practices and case studies that can continually inspire and enhance our work

• Supporting the creation of thought leadership, trainings and POVs that elevate the expertise of the social strategy team and the agency

Qualifications

• A 4-year degree and 2 to 5 years working in marketing, advertising or communications

• Hands-on experience in the global social media universe - you're comfortable navigating platforms and formats from TikTok to Twitter, Reddit to Reels

• A passion for shaping and participating in online conversations - you're no stranger to the comments section

• A strong understanding of marketing strategy fundamentals

• Excellent research and writing skills

• Experience with social content publishing and moderation tools (Khoros, Sprinklr, etc.)

• Demonstrated ability to back up ideas and opinions with sound, articulate rationale

• Strong presentation and public speaking skills

Additional information

Our Publicis Groupe motto "Viva La Différence" means we're better together, and we believe that our differences make us stronger. It means we honor and celebrate all identities, across all facets of intersectionality, and it underpins all that we do as an organization. We are focused on fostering belonging and creating equitable & inclusive experiences for all talent.

Publicis Groupe provides robust and inclusive benefit programs and policies to support the evolving and diverse needs of our talent and enable every person to grow and thrive. Our benefits package includes medical coverage, dental, vision, disability, 401K, as well as parental and family care leave, family forming assistance, tuition reimbursement, and flexible time off.

If you require accommodation or assistance with the application or onboarding process specifically, please contact [email protected] .

Compensation Range: $$66,120 - $101,790 annually. This is the pay range the Company believes it will pay for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on the skills, qualifications, and experience of the applicant along with the requirements of the position, and the Company reserves the right to modify this pay range at any time. Temporary roles may be eligible to participate in our freelancer/temporary employee medical plan through a third-party benefits administration system once certain criteria have been met. Temporary roles may also qualify for participation in our 401(k) plan after eligibility criteria have been met. For regular roles, the Company will offer medical coverage, dental, vision, disability, 401k, and paid time off. The Company anticipates the application deadline for this job posting will be 4/1/26.

All your information will be kept confidential according to EEO guidelines.