General Manager

COMPANY DESCRIPTION
Mast Market is a hospitality and community-driven, market & cafe with locations in Bedford, NY and NYC's Upper West Side.

JOB DESCRIPTION
We are looking for experienced, hospitality-driven leaders to manage our location in New York City's Upper West Side. This position will report directly to ownership and will manage both the market and cafe, overseeing a crew of 12-15. Duties include inventory management, placing orders, customer service, merchandising, product education, scheduling, facility and equipment maintenance, light bookkeeping and financial reporting. This position requires an energetic, positive, organized, and pro-active manager who can provide calm leadership in a busy and demanding setting.

RESPONSIBILITIES

• Operational Leadership : Oversee daily operations for the market and cafe, ensuring adherence to MAST standards. This includes maintaining a clean, inviting environment and managing facility maintenance. Reports directly to ownership.

• Team Development : Recruit, train, and mentor staff (baristas, retail associates, supervisors). GMs set expectations, fostering a high-performance, positive culture and manage employee scheduling and performance reviews.

• Customer Experience : Act as the "face" of the establishment, engaging with guests and resolving complaints to ensure premium service levels.

• Financial Management : Own the Profit & Loss (P&L) performance. Key tasks include managing budgets, monitoring labor and food costs, tracking waste, analyzing sales data, and driving revenue growth through strategic initiatives.

• Inventory & Vendor Relations : Oversee specialty product sourcing, ordering, manage inventory cycles, and maintain relationships with high-quality vendors to ensure product availability and cost-effectiveness.

• Product & Menu Strategy : Manage standards through consistent quality controls of the cafe. Collaborate with culinary teams to develop seasonal menu offerings and curate market selections.

• Marketing & Community Engagement : Drive local brand loyalty by coordinating with marketing teams on promotional campaigns, social media, and community events.

• Compliance : Ensure strict adherence to health, safety, and sanitation regulations, as well as labor laws.

QUALIFICATIONS/EXPERIENCE

• Three years of hospitality management experience in a market, grocery, cafe, retail and/or food business.
• Barista experience
• Food Safety certified
• Outstanding interpersonal skills with a proven ability to lead and build strong relationships with colleagues and employees.
• Charismatic, outgoing self-starter with pride and passion for great customer service.
• Excellent written and verbal communicator.
• Kind, thorough, reliable, and team-oriented.

BENEFITS

• Competitive Rates
• Bonus/Profit Share
• Full health, dental, + vision benefits for full-time employees
• Paid Holidays + PTO
• Volunteer Days
• Employee Discount