Data Steward, Customer Domain

Job Description

Job Description

TITLE: Title: Data Steward, Customer Domain

POSITION SUMMARY :

The Client X Data Steward, Customer Domain will support the establishment of Client X’s Data Governance policies, data procedures, and data definitions for the Customer data domain. With a main goal of improving Client X’s Customer data quality, the Data Steward will:

• Contribute to the establishment of data definitions for the Customer domain;
• Develop and document Customer data processes, business rules, and workflows;
• Participate in the Customer data cleansing process;
• Ensure adherence to Customer data processes, business rules and workflows; and,
• Build guidelines for the Customer data lifecycle, from initiation to activation.

ESSENTIAL FUNCTIONS :

• Working closely with the Sales Strategy, Analytics, and Operations team, serve as a subject matter expert in the establishment of Client X’s Customer data policies, procedures, and data definitions.
• Drive process improvement for all data quality core processes, enabling execution with simplicity, speed, quality and efficiency.
• Maintain business dictionary and data quality at the application/database level.
• Ensure compliance to data governance policies, using analytics and tools to identify areas of data non-compliance.
• Serve as a liaison between business and functional Customer domains to ensure that data related business requirements are clearly defined, communicated, understood, and followed.
• Provide guidance on data management best practices and where appropriate, escalate to the Data Owner.
• Use strong data and analytic skills to identify gaps between Client X’s current Customer data and the future data structure.
• Develop a detailed data cleansing framework and plan for migrating historic data into the future data structure.
• Oversee a team of resources to facilitate the cleansing of Client X’s historic Customer data into the new data structure.
• Collaborate with customer domain stakeholders to rationalize data needs and define authoritative sources of data.
• Recommend changes to data governance policies and procedures when and where necessary to improve data governance quality.
• Influence decisions with technical partners, internal teams, senior management, and external partners.
• Develop high-performing team members and enhance department effectiveness through coaching and mentoring, in addition to building partner relationships internally and externally.
• Develop an understanding and knowledge of key business functions related to specific data subject areas.
• Understand the flow of customer data between systems.
• Work with the larger analytics team to ensure data is accurate and consumable for end users.

REPORTING:

This position reports to Client X’s Customer Data Owner, a Director in Sales Strategy, Analytics & Operations.

MINIMUM QUALIFICATIONS :

• Bachelor’s degree required
• Experience with Tibco EBX Application (or similar) a plus
• 5-7 years of experience in establishing and maintaining data governance policies, procedures, and definitions
• Proven ability to work independently to lead cross-functional projects to successful completion
• Demonstrated ability to work remotely from direct manager and drive exceptional results
• Ability to multitask, prioritize and meet deadlines
• Strong business acumen, and excellent communication skills