Russian Bilingual Program Engagement Coordinator (Remote)

Job Description

Job Description

Nice to meet you, we're Vesta Healthcare.

Vesta Healthcare is a specialized medical group dedicated to enhancing the lives of individuals with long-term home care needs. By collaborating closely with caregivers and leveraging innovative technology, Vesta transforms the home into a comprehensive care setting. Named after the Roman Goddess of home, hearth, and family, Vesta Healthcare offers caregivers, members, and family members personalized support and guidance through a dedicated clinical team, ensuring that care recipients receive the highest quality care in the comfort of their own homes.

We're looking to grow our team with… Someone who is passionate about helping people and problem solving through collaboration. Our ideal candidate is detail- and people-oriented, dynamic, and will always go the extra mile to see our team be successful. Someone who greatly enjoys training others, speaking with older adults and their care teams about our program, data analysis, accountability metrics, and creating a fun work environment. They are proactive problem-solvers and like to collaborate cross-functionally to achieve shared goals. Someone who enjoys working as a team to collectively achieve maximum results.

What you will accomplish:

• Own the scheduling process for all recurring visits, including scheduling, confirming the appointment and ensuring successful video connection to the Provider.
• Handle cancellations and resolve scheduling conflicts as they occur
• Troubleshooting tech issues pertaining to members' video calls
• Maintain a positive, empathetic and professional attitude at all times
• Document all interactions with the member and family within our proprietary system and our EHR
• Perform other duties as required or assigned
• Data entry within operating dashboards, reporting and workflow platforms
• Ensure Data Quality and Accuracy
• Make an average minimum of 80-100 calls per day

We are seeking a compassionate and driven individual who has:

• Fluency English and Russian (required)
• 1+ years of experience working in a healthcare setting (required)
• 1+ years experience helping to coordinate care and services for members of a fragile population (required)
• Experience with high volume outbound and incoming calls. (required)
• Knowledge and understanding of chronic care management processes (required)
• A customer service mindset for both internal and external customers (required)
• Experience with documenting in electronic medical records (required)
• A love for the elderly and ensuring they remain healthy at home
• Ability to multitask
• Ability to perform duties as assigned or requested
• A quiet, private work environment to make calls to members uninterrupted.
• Ability to work independently in a remote environment
• Comfortable in a dynamic and always evolving startup environment

In addition to improving the quality of life for caregivers and care recipients, we also offer:

• Competitive health, dental, and vision insurance options with costs partially subsidized by us
• Generous Paid Time Off (Vacation, Sick, and Personal Days)
• ~12 paid holidays per calendar year
• 401k plus company match
• One time reimbursement to set up your home office
• Monthly reimbursement for internet or other home office expenses
• Monthly health & wellness reimbursement (gym memberships, online health classes, etc.)
• Basic Life & AD&D, Short-term and Long-term Disability Benefits paid fully by us
• Pre-tax options for healthcare, dependent care, and transit expenses
• Employee Assistance Program
• Mental Health Benefits through Spring Health
• Optional Insurance Add Ons (Accident, Critical Illness, Hospital, Legal, Identity Theft, Pet Insurance)
• Internal social recognition platform
• A company-provided work computer to perform duties efficiently

The pay for this position will be $20.00 per hour. The referenced salary range is based on the Company's good faith belief at the time of posting. Actual compensation may vary based on factors such as geographic location, work experience, market conditions, education/training and skill level.

We look forward to speaking to you!

Vesta Healthcare is committed to leveraging the talent of a diverse workforce to create great opportunities for our business and our people. Vesta Healthcare is an Equal Opportunity/Affirmative Action Employer. Candidates are selected without regard to race, color, religion, sex, national origin, disability, marital status, or sexual orientation, in accordance with federal and state law.

At Vesta Healthcare, we are constantly searching for the most dynamic and best talent to join our team with a mission of empowering caregivers in the home! If you are ever contacted by e-mail from any domain other than please do not respond, as there is a likelihood it could be a scam as it is not a legitimate Vesta Healthcare email. You might see things from a similar domain address, but with a slight misspelling, for example. We have no responsibility for any communication that does not come from the domain, and we strongly advise that you not provide information or respond if not from the legitimate Vesta Healthcare domain. If you have any concerns that outreach might not be legitimate, please reach out to [email protected] for confirmation.