Director of services

Position: Director of Intervention Services
Reports to: Executive Director
Status: Full-Time, Exempt

About KAFSC

Founded in 1989, the Korean American Family Service Center (KAFSC) is a leading nonprofit organization serving the Korean American and immigrant communities of New York City. KAFSC’s mission is to support and empower adults, youth, and children to lead safe and healthy lives based on dignity, compassion, and mutual respect.

Through culturally and linguistically competent services, KAFSC provides a comprehensive continuum of programs, including counseling, legal and immigration service, economic empowerment, youth and community outreach, and a 24-hour bilingual hotline for survivors of gender-based violence.

Position Overview

The Director of Intervention Services (The Director) provides strategic leadership and clinical oversight of KAFSC’s core direct service programs, including crisis intervention, case management, counseling, and housing for survivors and families. The Director ensures that all programs are trauma-informed, culturally responsive, and aligned with KAFSC’s mission to promote safety, healing, and empowerment for immigrant individuals and families affected by violence and trauma.

This position plays a key role in strengthening and expanding KAFSC’s continuum of care by developing culturally affirming and client-centered support groups, creating training materials responsive to community needs, and supporting the growth of a mission-driven, culturally competent mental-health program. The Director will work closely with the Economic Empowerment, Legal Services, and Community Outreach teams to ensure holistic and coordinated services.

The ideal candidate is a skilled clinician and program manager who is looking to transition into an organizational leadership role and grow their expertise in nonprofit management, staff development, and systems-level service delivery. Fluency in both English and Korean is strongly preferred. KAFSC actively encourages candidates from diverse cultural and professional backgrounds to apply and contribute to our inclusive, collaborative environment.

Key Responsibilities

Program Oversight & Supervision

• Provide leadership and supervision to team members, including case managers, counselors, and housing staff.
• Oversee direct services, including crisis intervention, counseling, case management, and housing support.
• Develop and implement trauma-informed and culturally grounded program policies, procedures, and practices.
• Conduct regular case conferences and ensure compliance with funder and agency standards.
• Support staff recruitment, onboarding, training, and performance evaluations.
• Ensure accurate and complete case documentation, including intakes, progress notes, and case closures.

Program Development & Innovation

• Develop and implement trauma-informed and client-centered support groups that promote healing and empowerment.
• Design and deliver training materials and curricula that address the cultural and linguistic needs of KAFSC’s communities.
• Lead the development of culturally affirming and mission-driven mental health initiatives in partnership with the leadership team.
• Collaborate across departments—including Economic Empowerment, Legal Services, and Community Outreach—to ensure integrated service delivery.

Client Services & Clinical Leadership

• Provide crisis intervention, therapeutic counseling, and case management for individuals and families impacted by domestic violence, sexual assault, and child abuse.
• Conduct safety planning, comprehensive assessments, and individualized service plans.
• Make appropriate referrals to law enforcement, courts, shelters, hospitals, and other partners.
• Maintain expertise in trauma-informed care and culturally specific interventions.

Community Collaboration & Training

• Build and sustain partnerships with law enforcement, courts, Family Justice Centers, ACS, and other service providers.
• Develop and deliver training to staff and volunteers on trauma-informed and culturally responsive practices.
• Provide guidance and support to 24-hour hotline volunteer dispatchers.
• Participate in community education, outreach, and advocacy initiatives that promote safety and well-being for immigrant survivors.

Administration & Compliance

• Work with the Executive Director to ensure program compliance with federal, state, and city funding requirements.
• Support grant reporting, data collection, and program evaluation.
• Participate in agency-wide fundraising and outreach activities, including the Annual Benefit Gala.

Qualifications

• Licensed Clinical Social Worker (LCSW) required.
• Minimum 3 years of supervisory or management experience in a social service or nonprofit setting.
• Strong clinical background in trauma-informed care, family violence, and culturally responsive service delivery.
• Experience developing support groups, training curricula, or mental health programming.
• Fluency in English and Korean is strongly preferred.
• Demonstrated commitment to KAFSC’s mission of empowerment, safety, and justice for immigrant communities.
• Strong interpersonal and organizational skills, with the ability to lead collaboratively in a fast-paced environment.

Compensation and Benefits

• Salary Range: $100,000–$120,000, commensurate with experience
• Benefits: Health, dental, and vision insurance; flexible spending account; generous paid time off; and a 401(k) match for eligible employees.

How to Apply

Please send your resume and cover letter to [email protected] with the subject line “ Director of Intervention Services. ” No phone calls, please.

KAFSC is an Equal Opportunity Employer. We value diversity and are committed to fostering an inclusive workplace where all team members feel supported and empowered.

For more information about KAFSC and our work, visit

Job Type: Full-time

Pay: $100,000.00 - $120,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Education:

• Bachelor's (Preferred)

Experience:

• Supervising: 3 years (Required)

Language:

• Korean (Preferred)

License/Certification:

• Licensed Clinical Social Worker (Required)

Ability to Commute:

• Flushing, NY 11354 (Required)

Work Location: In person