Customer Support

Job Description

IMPORTANT NOTE: ONLY CANDIDATES WHO HAVE A PERMANENT CLERICAL ASSOCIATE CIVIL SERVICE TITLE OR SUBMIT PROOF OF BEING ON CLERICAL ASSOCIATE EXAM LIST #3120 (UNDER BRIDGE EXAM #3971), ARE ENCOURAGED TO APPLY. PLEASE INCLUDE YOUR EMPLOYEE IDENTIFICATION NUMBER (EIN) WHEN APPLYING AND INDICATE IN YOUR COVER LETTER IF YOU HAVE A PERMANENT CLERICAL ASSOCIATE CIVIL SERVICE TITLE OR ON EXAM LIST#3120.

NYC Department of Finance (DOF) is responsible for administering the tax revenue laws of the city fairly, efficiently, and transparently to instill public confidence and encourage compliance while providing exceptional customer service.

The Customer Operations Division has oversight of the Department of Finance Business Centers, City Register’s Office, and the Land Records, Adjudication, and Collections divisions. Customer Operations is charged with the processing of tax payments, parking violations payments, and all other charges collected by DOF. The division is also responsible for recording property transfers, adjudicating parking and camera violations, and managing the full life cycle of the department’s enforcement activities related to unpaid business and excise taxes, parking fines, and Environmental Control Board summonses.

DOF’s Collections Division is responsible for managing the full life cycle of the Department of Finance’s enforcement activities related to unpaid business and excise taxes, parking fines, and Environmental Control Board summonses. The debt collection process involves specialized professional collectors, experienced in the art of negotiation, who provide debtors with options and encourage full payment. The division utilizes several collection tools to enforce compliance, including notices, telephone dunning, outside collection agencies, and special projects aimed at locating and taking enforcement actions against assets.

The Collection Division’s Customer Support duties include but are not limited to the following:

-Providing great customer service in cases of minor difficulties, while simultaneously conducting debt collection efforts to resolve outstanding judgment debt.
-Respond to general webmail and or/web notices, resolving inquiries pertaining to securing full payment, new payment agreement, issuing necessary documents to complete the payment agreement, ECB settlements, executions, etc.
-Manages assigned caseload of cases with minor difficulties to determine which cases require follow-up; ensure work is completed within a specialized length of time.
-Respond to inbound debt collection calls, covering lunch hours and call center shortages as needed, during high volume periods.
-Review and process Military Personnel applications, while placing cases on hold for a specialized period.
Independently and jointly work with other divisions in the seizure of found assets, including but not limited to bank accounts, Marshal offsets, and other processes.
-Assist with special projects and assignments, as needed.

Additional Information:

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.

CLERICAL ASSOCIATE - 10251

Qualifications

Qualification Requirements
A four-year high school diploma or its educational equivalent approved by a State's department of education or a recognized accrediting organization and one year of satisfactory clerical experience.
Skills Requirement
Keyboard familiarity with the ability to type at a minimum of 100 key strokes (20 words) per minute.

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.