Spa Desk Concierge/Reservationist
- Greeting clients upon entrance and exit of the spa and seeing to their individual needs
- Booking appointments via telephone and in-person on Book4Time scheduling system
- Keeping retail & spa areas organized and presentable
- Confirming appointments on a daily basis via telephone & email
- Assisting with regularly scheduled inventory count
- Mantaining knowledge of spa services, products, and technicians
- Collecting, assessing, and organizing client database
QUALIFICATION REQUIREMENTS
- Proactive, with excellent customer service and phone etiquette
- Strong organizational skills, ability to multi-task
- Luxury spa or retail experience preferred; luxury hotel experience helpful
- Computer savvy; previous knowledge of spa booking software preferred
- Must be able to work early mornings, nights, weekends & holidays
- Most importantly, friendly, polished and positive personality
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