Billing Support Specialist

Job Description

Job Description

Location

This position is 100% in-office and reports to our facility on site in Syracuse, NY.

Job Summary

This is the accounting position you have been searching for. Rapid Response Monitoring is looking for an individual to join our billing team. As a billing support specialist, you will play a critical role in ensuring accurate billing processes and maintaining customer satisfaction. This position requires a blend of technical skills, customer service expertise, and attention to detail. If you enjoy problem-solving and working with customers to resolve issues, this role will be a great fit for you.

Salary Range

$23.00 to $30.00 per hour, based on experience

Hours

Monday to Friday, 8:00am to 5:00pm

Responsibilities

• Billing Inquiries Handling:
  • Respond to customer inquiries related to billing statements, invoices, and payment methods.
  • Clarify billing discrepancies and resolve customer concerns promptly.
• Payment Processing:
  • Process payments through various channels (online, checks, etc..)
  • Ensure accurate posting and reconciliation of payments.
• Customer Account Management:
  • Update customer accounts with billing changes, payment arrangements, and account notes.
  • Maintain customer records and ensure data accuracy.
• Issue Resolution:
  • Investigate and solve issues related to billing, such as overages, late fees, and account adjustments.
  • Collaborate with other departments (e.g., sales, customer service, and technical) to address complex billing issues.

Qualifications

Basic Qualifications

• Associate’s degree
• Candidate should have zero (0) to five (5) years of accounting experience.
• Successfully clear drug screen and background check to meet industry and security licensing requirements

Preferred Qualifications

• Bachelor’s Degree

What awaits you at Rapid Response

• Annual salary increases and performance bonuses
• Medical, Dental, Vision, and 401k
• Paid Vacation and Sick Time
• Wellness Program + Wellness DAYS OFF
• Internal advancement opportunities
• The opportunity to make an impact on communities across the country every day

About Rapid Response

Rapid Response Monitoring is a national leader in the monitoring of alarms and security systems. Designated as an Essential Business by the Department of Homeland Security, we are dedicated to protecting life and property. Founded and headquartered in Syracuse since 1992, with offices in California and Nevada. Our growing organization serves as a critical response center focused on protecting life, residences, and businesses. Whether it’s a kitchen fire, an intruder at a business, a family member experiencing a medical emergency, or preventative non-emergency customer service conversations, our heroes are here to serve every day - 24/7, 365 days a year. Supported by teams of experts in their respective fields, our highly trained specialists are the monitoring backbone for thousands of alarm companies across the country. If you are in search of a unique, rewarding career opportunity in an industry like no other, join #TeamRapid!

Located in Franklin Square, Rapid Response prides itself as a newly remodeled state-of-the-art facility containing ultra-modern technology. From touch-free entrances and continual sanitization to iPad break rooms and comfortable lounge areas, our employees enjoy a pristine and contemporary work environment.

Additional Information

Rapid Response offers a competitive compensation and benefits package and dynamic and professional work environments. We also offer continued growth through our internal advancement opportunities. For more information, view our website at Rapid Response is an Equal Opportunity Employer.

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