Quality Assurance Specialist
Quality Assurance Specialist
Location: Brooklyn, NY
Position Type: Full-Time
Schedule: Monday through Friday, Standard Business Hours
Salary: DoE
Position Summary:
The Quality Assurance Specialist supports agency-wide compliance and quality initiatives by monitoring programs, assisting with audits and surveys, and working collaboratively with leadership to ensure regulatory standards and high-quality care are maintained across all programs.
Essential Responsibilities:
- Provide guidance and feedback to administrators and program staff related to compliance and quality improvement
- Maintain a working knowledge of applicable regulations, including NYS OPWDD and other governing authorities
- Participate in required regulatory and certification-related trainings
- Provide technical assistance and support to OPWDD-certified programs as needed
- Conduct compliance reviews, audits, and internal surveys across agency programs
- Perform technical assistance visits, including documentation reviews and physical inspections
- Identify compliance risks and recommend corrective and preventative actions
- Assist in developing, implementing, and monitoring corrective action plans with program leadership
- Prepare clear written reports outlining findings, corrective actions, and follow-up requirements
- Assist with internal and regulatory investigations in accordance with OPWDD and NYS Justice Center requirements
- Support key quality assurance initiatives across the organization
Additional Duties:
- Serve as a member of agency-wide committees
- Perform other related duties as assigned
Qualifications & Skills:
- High school diploma or equivalent required
- Prior experience in human services, quality assurance, compliance, or a related field preferred but not required
- Training will be provided
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