Employee Benefits Municipality Service Coordinator

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An exciting new opportunity for an experienced Group Benefits professional! Lawley is adding an Employee Benefits Municipality Service Coordinator position to our Benefits team to provide support to our growing company. This position will be responsible for managing the client service model by setting priorities, managing deadlines, and servicing as a liaison with the client, TPA and vendor partners as they transition through implementation. The ideal candidate has a minimum of three years’ experience with self-funded group benefits plans in a similar or related position and a LAH license. Lawley is a family owned organization with strong core values and an emphasis on work/life balance. We offer competitive health benefits, hybrid flexibility, paid parking, generous PTO and holiday time, and the ability to grow with the organization! If you are an experienced group benefits professional, have a LAH license, and want to join one of the best places to work in insurance, please consider applying today!

Fun damental Components of the Job:

• Internal coordinator for Municipal business service model.
• Assemble and track all client information for new business; coordinate Consulting Agreements and Scope of Services, Broker of Record Letters, and Business Associate Agreements, and HIPAA forms.
• Coordinate and track stop loss business (new and renewal) processes with Underwriter and Client. Relationship Manager
• Manage client service model: set priorities and manage deadlines to ensure efficient, timely and accurate creation of team deliverables.
• Develop and maintain effective working relationships in liaison role with client, Third party. administrator, and vendor partners through transitions and implementations.
• Maintain complete and accurate documentation in CRM (Salesforce).
• Support client retention goal of 95%.

Other functions of the job:

• Expand and grow in your role when supporting miscellaneous duties as requested.

Skills/Traits That We Value for This Role:

• 3‐5 years’ experience in employee benefits customer service or account management, specific to self‐funded plans.
• Bachelor’s degree and Life Accident and Health license preferred; open to continuing education.
• Ability to prioritize and strong time management in a fast‐paced environment.
• Persuasive communication style and ability to communicate complex messages with a wide range of audiences on an internal and external basis (both written and verbal).
• Strong PC skills required including Microsoft Word, Excel and PowerPoint and the ability to learn systems in an effective and efficient manner.
• Ability to work well independently and on a team.
• Positive attitude, even in a fast‐paced environment.
• A passion to make customers and coworkers feel important and valued.
• Capability to work quickly and efficiently.
• Methodical, yet swift decision‐making skills.

What’s in It for You?

A bit about Lawley!

• We are not a call center environment.
• We achieve success by building genuine relationships together, with our teams and clients.
• We are a family owned insurance broker (70+ years!).
• We are deeply committed to the communities we serve and love to get involved.
• We work hard and play hard!!!

Why Lawley?

• Competitive salary and referral bonuses!.
• Expansive Benefits (Medical, Dental, Vision and SO many more).
• 3 weeks of PTO (prorated based on start date) AND a generous holiday schedule - available 1st day!
• Company 401K contribution received starting Day 1 (for participants 21+ years old).
• Educational support, career development, and growth opportunities.
• Job Security (we’ve never had a lay-off, even during the pandemic).
• Flexibility, including hybrid schedules! Business hours 8am-4:30pm.
• Comfortable, family-oriented culture, with an emphasis on work life balance.
• Unlimited Volunteer Time Off opportunities (so you can assist in serving our communities).
• Fulfilling opportunities that align with your career path and our business needs.

The compensation range for this position takes many factors into consideration including but not limited to: years of experience/training, skill set, and licenses/designations. It is not typical for an individual to be hired near the top of the range for a position as circumstances and location can vary in every hiring situation. A reasonable estimate of the current range is $51,498.15 to $85,830.25.

The Lawley Mission Lawley is a dynamic, independent regional firm of insurance professionals specializing in property and casualty, employee benefits and risk management consulting. We protect assets and minimize risk to help our customers avoid financial hardship. We strive to be the partner of choice for customers, insurance carriers and employees looking for long-term relationships built on a foundation of trust. We would love to welcome you to our Lawley Family! Take a look at our careers page to get more information on our current openings: