Customer Service Representative
Join Storage Post & Help Shape the Future of Real Estate
Now Hiring: Customer Service Representative – Plainview, New York
Full-Time | Weekend Availability Required
- Full Benefits Package – 100% employer-paid Medical, Dental & Vision for full-time employees
- 401(k) + 4% Employer Match – Invest in your future while building your career.
- 24 Paid Days Off/Year – Because work-life balance matters.
- Take ownership of customer inquiries and deliver solutions tailored to customer needs
- Handle inbound customer service calls while maintaining a 95% answer rate
- Monitor support queues and address customer-related issues promptly
- Answer rollover sales calls using provided scripts to ensure a positive experience
- Manage customer credits and assist with claim management
- Identify and report operational issues or gaps in procedures
- Support ad hoc operational projects as assigned by the Call Center Supervisor
- Perform other duties as needed to support the team’s success
- 2+ years of customer service experience (preferred)
- Flexibility to work varied schedules, including weekends
- A genuine passion for delivering exceptional customer service
- Excellent verbal and written communication skills
- A pleasant, professional phone presence
- Strong time management and organizational skills
- Confidence handling customer concerns and resolving conflicts
- Ability to remain calm and effective in a sometimes high-pressure environment
- A collaborative mindset and ability to work well with others
Apply today and become an essential part of our customer care team!
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