Service Advisor

Job Description

Job Description

Gabrielli Truck Sales is looking to hire a Service Advisor!

We are a professional commercial diesel equipment corporation, family owned and operated with 22 successful facilities in the tri-state area and growing! Seeking proactive, goal oriented, professional team members for career opportunities with longevity. This role is multi-layered, encompassing responsibilities that requires an ideal candidate that can fulfill the following responsibilities within a fast pace/ high energy environment and alongside a team of fellow advisors and senior management.

** We offer unique job opportunities with on-the-job training to teach job specific roles and platforms**

Responsibilities: include but are not limited to the following description and or detail.

- Communicate with customers from greeting and performing intake to ensuring satisfaction that all needs are met in a professional and efficient manner. Includes constant status updates and revisions to work detail to fit customer needs.

- Effectively communicate with customers in an appropriate and timely manner via phone and through case platforms.

- Perform visual walk-through inspections on customer’s vehicle to itemize concerns and or note any follow-up questions or details

- Follow/ track work orders from beginning to end which includes invoicing and or filing warranty claims to hand off to warranty dept

- Update customers on status, post interoffice updates on cases as well as to dealer representatives and manufacturers across several platforms: Asist/ Decisiv/ Outlook

- Confer with sales, accounting, leasing and parts departments to ensure proper protocol is followed for each repair order.

- Consistently use Critical thinking and problem-solving skills both independently and cooperatively with a team to creatively implement necessary workflow.

- Managing and implementing manufacturer guidelines to assure best practices and standards are maintained.

- Invoicing and receiving payments for work orders

- Use diagnostics equipment to check vehicles in and retrieve digital details to transfer and complete work order fulfillment

- Create and allocate vendor purchase orders.

- Create estimates and receive customer approval for work orders. Review repair orders and ensure work is completed and authorized.

- Capacity to learn and facilitate multiple platforms to provide superior workflow.

Skills and Qualifications:

- Associates degree minimum

- Cdk experience preferred not mandatory

- 1 year dealership and or similar experience

- Ability to read, analyze and interpret technician write ups, manufacturer documents and summarize in grammatically correct format.

- Ability to serve customers with a commitment to excellence with follow up and resolution of work orders ability to solve practical problems, carry out instructions

- Multitasking individual to handle day to day responsibilities

- Excellent oral and written communication skills

- Proficiency in Microsoft office, google, computer basics

- Positive, friendly and takes pride in all aspects of career

- Professional/ Courteous

- Excellent interpersonal skills

- Strong attention to detail

- Work independently with time management

- Skilled at Technical or “smart” media

- Adept at handling situations that may arise in a professional manner

Gabrielli Truck Sales is an Equal Opportunity Employer. We value a diverse and inclusive working atmosphere. In furtherance of our culture, all qualified applicants will receive consideration for employment without regard to pregnancy, race, national origin, gender, age, religion, disability, sexual orientation, veteran status, marital status or any other characteristics protected by law. Gabrielli Truck Sales provides reasonable accommodations for employees and applicants with disabilities or pregnant consistent with applicable law. If you need a reasonable accommodation during the application process, please let us know.

Benefits:

• Medical and Dental plan
• Paid Holidays
• Paid vacation and sick/personal time
• 401k with an employer match
• EMPLOYER Paid Life insurance benefit
• Gym Reimbursement program