Lieutenant (ALS) - Field Operations
- Job Title
- Location
- Department
- FLSA Status
- Reports To
- Shifts Hiring
- Pay Grade
- Acts under the direction of the Captain — Field Operations and/or Operations Administrator.
- Maintains a positive and respectful attitude
- Works with other department supervisors to ensure proper management or system, reports issues to superiors as necessary
- Demonstrates flexible and efficient time management and ability to prioritize duties
- Maintains appropriate customer relations
- Ability to operate in concurrence with NYS and regional guidelines as a Paramedic
- Punctual
- Assists Lieutenants in assuming accountability and responsibility for their division's staffing needs, counsels and assists subordinate staff; reviews activities and provides leadership and guidance regarding various issues and concerns
- Fosters a harmonious, inclusive work environment and effective working relationships among staff and all coworkers. Models and ensures appropriate workplace behavior that reflects the values of Empress Ambulance Service
- Ensures the professional and technical development of assigned staff. Provides direct and specific feedback regarding accomplishments and areas needing improvement
- Oversees activities and handles various issues occurring during their shift
- Working knowledge of, and adheres to Empress EMS policies and procedures
- Ensure compliance with established policies, guidelines, protocols and procedures, identifying and correcting any deficiencies
- Ensure subordinate staff are informed, educated, and knowledgeable of changes in policy or protocol
- Responds to personnel-related issues in accordance with established polices, guidelines, protocols, and procedures; handles issues and provides direction and assistance through subordinate supervisors. Keeps staff informed and educated of changes in policy or protocol
- Shift coverage of the Field Supervisor group’s primary responsibility
- Safely operate emergency vehicles during both emergency and non-emergency modes
- Provides and directs emergency medical care as needed. Evaluates subordinate emergency medical care as needed.
- Completes all shift documentation as required, including but not limited to: patient care reports, repair requests, end of shift reports, etc.
- Acts as part of, and in accordance with the Incident Command System
- Subject to off duty emergency recall as necessary
- Reviews and recommends changes to existing policies, guidelines, protocols and procedures
- Facilitates restock, coordination, record keeping and deployment of all controlled substances or Notify Empress EMS Controlled Substance Agent(s) of any noted issues or deficiencies
- Responds to major incidents as necessary, or recalled, and fulfills appropriate roles within the Incident Command System
- Oversees routine aspects of service delivery, including clinical documentation, communications, clinical quality of care, training, ambulance operations, system status, customer relations, incident command, coordination and problem resolution
- Effectively present information and respond to questions from administration, other supervisors, other agencies and facilities, subordinates and the general public
- Other responsibilities as deemed necessary and appropriate by superiors
- High School Diploma or GED
- Valid NYS Paramedic Certification
- Valid Hudson Valley and Westchester REMAC Certifications
- Minimum of 3 years of full-time experience as a NYS Paramedic or minimum of 1 year of 911 experience
- Ability to lift, carry, and balance up to 125 pounds (250 pounds with assistance).
- Be proficient in all duties performed by subordinates
- Good interpersonal skills
- Good communications skills
- Basic computer proficiency
- Excellent documentation skills
- Advanced knowledge of the Incident Command System
- Excellent incident investigation skills
- Ability to teach skills to others
- Working knowledge of EMS Systems / Private Ambulance and Medical Transportation Systems required
- Dispatch experience preferred
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