Billing & Accounts Receivable Specialist

Who We Are:

Rentals To Go was founded in Norwich, New York in 2000 as a portable toilet business. Today our business includes offices in Texas, Florida, and several branches across Upstate New York. We have done business across the United States and expanded our services to much more than portable toilets to include portable: bunk houses, campers, flushable restroom trailers, laundry facilities, mobile command centers, light towers, refrigeration units, water storage containers, temporary fencing, and generators.

Our mission is to make life better for our customers by providing superior equipment and services and consistently creating the best home away from home experience. As we continue to grow and expand, we remain committed to maintaining a safe work environment for our employees and a family-like culture.

We provide a competitive benefits package that lets you live life the way you intend. We offer so much more than a regular paycheck; our benefits package is chock full of perks such as paid time off, health care opportunities, 401k matching, paid holiday and more.

Job Overview:

We are seeking a diligent and detail-oriented Billing and Accounts Receivable Specialist to join our team in the Portable Sanitation industry. The ideal candidate will manage customer invoicing, ensure timely collection of payments, respond to incoming phone inquiries, and maintain accurate financial records. This role also involves delivering an exceptional customer experience by professionally and promptly identifying and resolving customer concerns. The successful candidate will develop a strong understanding of RTG’s sales process, service model, methodology, as well as relevant systems and product knowledge.

Responsibilities:

• Generate and send out customer invoices accurately and in a timely manner.
• Monitor accounts to ensure payments are received within the established terms.
• Reconcile accounts and resolve any discrepancies or issues with customers/banks.
• Follow up on outstanding accounts and coordinate with customers to secure payment.
• Process credit card payments, checks, and other forms of payments received.
• Prepare and maintain monthly, quarterly, and annual financial reports related to accounts receivable.
• Collaborate with the sales and operations (customer success) teams to address billing and invoicing inquiries.
• Maintain accurate and up-to-date customer records in the accounting system.
• Assist with month-end closing activities and account reconciliations.
• Generate Accounts Receivable and Cash reports and summarize key trends for management.
• Adhere to company policies and procedures related to billing and accounts receivable.
• Build and maintain a mastery of the Accounts Receivable systems. Work with any customers to investigate and resolve issues relating to Accounts Receivable or related reporting.
• Professionally answer a high volume of inbound calls
• Professionally answer all e-mail contacts
• Develop new and maintain existing partnerships with RTG customers
• Maintain a comprehensive knowledge of all RTG products and services: act as the subject matter expert
• Follow-up on all customers' needs and manage accordingly through identification, qualification and follow through
• Produce quotes and work orders through company systems
• Other duties, as assigned.

Requirements

Qualifications:

• High school diploma or equivalent; Associate's or Bachelor's degree in Accounting or related field preferred.
• Minimum of 2-3 years of experience in billing and accounts receivable, preferably in the portable sanitation industry.
• Strong knowledge of accounting principles and practices.
• Proficiency in Microsoft Office Suite, especially Excel, and accounting software (e.g., QuickBooks).
• Excellent communication and interpersonal skills.
• Ability to multitask, prioritize, and manage time efficiently.
• Attention to detail and high level of accuracy.
• Strong problem-solving and analytical skills.

Benefits:

• Competitive salary.
• Health, dental, and vision insurance.
• Retirement savings plan with company match.
• Paid time off and holidays.
• Professional development and training opportunities.

Job Type: Full Time

Salary Range: $20.00 to $24.00 Per hour

Work Location: This position will be based at our headquarters in Norwich, NY 13815 and is not a remote position.

We are an equal opportunity employer and value diversity. All employment decisions are made based on qualifications, merit, and business need.