Assistant Store Manager

Create Your Experience of a Lifetime!

Come work and play in the mountains! Whether it’s your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world.

With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success.

Hiring for our seasonal positions occurs on a rolling basis. Applications will be accepted until December 15th or until the positions are filled (whichever is first).

Employee Benefits

• Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons
• MORE employee discounts on lodging, food, gear, and mountain shuttles
• 401(k) Retirement Plan
• Employee Assistance Program
• Excellent training and professional development
• Referral Program

To Learn More, please review the Benefits Eligibility Summary

Job Summary:

Responsible for providing high-end customer service and store support. The Assistant Manager directly oversees all aspects of operations and day-to-day routine work of Retail Associates in store. Responsible for maintaining business standards and has increased decision-making authority. The Assistant Manager acts as a knowledgeable representative of our brand and drives culture inside our retail and rental stores. Fulfills day-to-day work responsibilities for the organization as needed.

Job Specifications:

• Starting Wage: $25.00/hr - $28.04/hr
• Employment Type: Winter Seasonal 2025/2026
• Shift Type: Full Time hours available
• Minimum Age: At least 18 years of age
• Housing Availability: No

Job Responsibilities:

• Co-lead a team of 5 to 15+ employees with fellow Assistant Store Managers
• Create a rewarding environment in which to work, generate a team atmosphere
• Be energetic, motivated, and possess the ability to multi-task
• Provide consistent and direct feedback, coaching, and guidance to team members
• Train employees in POS system operations, product knowledge, guest service, guest service and loss prevention policies and procedures
• Authorize merchandise returns and refunds
• Process deliveries and merchandise replenishments
• Manage inventory, stockroom and restocking floor
• Communicate ideas or issues with Store and Regional Managers
• Maintain up-to-date product knowledge and provide excellent customer service through timely response to customer questions, suggestions, complaints, and recognition
• Ensure departments and staff have all necessary supplies
• Administrative duties and other duties assigned

Job Requirements:

• Proficient in Microsoft Office applications
• Excellent communications skills both written and verbal
• Minimum 2 years leadership experience
• 2 years in retail and/or rental experience - preferred
• Knowledge and passion for talent development
• Self-motivated with the ability to multi-task
• Must be a team player and be able to handle fast paced stressful environment
• Possess the desire to offer the highest customer service standards to guests
• Familiarity with retail and rental POS system – preferred
• Physically able to perform tasks that require moving up to 50lbs. of weight and able to stand at a workstation for long periods of time while still being mobile at short notice.
• Available to work weekends and holidays consistently throughout the season for full-time shifts

The expected pay range is $25.00/hr - $28.04/hr. This is the pay range we reasonably expect to pay for this position. Individual compensation decisions are based on a variety of factors.

In completing this application, and when submitting related documentation, applicants may redact information that identifies their age, date of birth, and/or dates of attendance at or graduation from an educational institution.

We follow all federal, state, and local laws including restrictions on child/minor labor. Minors hired into this position will not be asked or permitted to engage in any activities restricted to adult workers.

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID 511426
Reference Date: 09/06/2025
Job Code Function: Store Operations