Client Experience Manager

Greenfield Staffing Solutions
White Plains, NY
We are seeking a qualified Client Experience Manager supporting the quality assurance and best practices work. Remote/hybrid options will be considered. Ideal candidates will have a Bachelor's degree and related work experience.

Insurance claims handling and qualitative auditing experience is required.

The position requires attention to detail, strong analytical skills, and a thorough understanding of the claims and litigation management process. This position reports to the firm’s Chief Client Experience Officer and requires daily interaction with our attorneys and staff throughout the firm.

Essential Functions and Responsibilities:
  • Complete internal audits to ensure qualitative file handling consistent with firm protocols and client expectations.
  • Prepare reports of audit findings.
  • Identify opportunities for education and improvements.
  • Participate in the implementation of process improvements and presentation of training programs related to the firm’s quality control program.
  • Contribute to the evolving development of the firm’s quality control program.
  • Evaluate, interpret and understand client guideline requirements.
  • Provide assistance in the coordination and organization of audits conducted by firm clients.
  • Understand and utilize firm systems including, but not limited to, Aderant, ProLaw, BillBlast, etc.
  • Understand and utilize client e-billing systems as needed.
Posted 2025-10-07

Recommended Jobs

Middleweight Designer

Twist Recruitment Ltd.
New York, NY

Middleweight Designer Branding | Brand Identity | Motion A global independent design studio that have just opened a shop in the heart of Brooklyn are looking for a Middleweight Designer to join t…

View Details
Posted 2025-08-06

Digital marketing producer

Guggenheim Partners
New York, NY

Job Description Digital Marketing Producer (Marketing & Communications) Guggenheim Securities Position Summary The Digital Marketing Producer will be a key member of the Marketing & Commu…

View Details
Posted 2025-10-06

Senior Director of Owned Marketing

Coach
New York, NY

Coach is seeking a Senior Director of Owned Marketing to lead strategic marketing initiatives from its New York headquarters. This role involves developing comprehensive marketing strategies, leading …

View Details
Posted 2025-09-07

Software Engineer

Mlabs
New York, NY

Our client is a fast-growing, AI-powered software company backed by top-tier investors, including a recent Series B round led by Google Ventures. Their product is transforming a multi-trillion dollar…

View Details
Posted 2025-09-15

Concessions Attendant (Ryder Cup)

SGA Talent
Farmingdale, NY

About the Job Concessions Attendant Now Hiring for the Ryder Cup - September 21-28, 2025 In Farmingdale, New York Great opportunity Get ready to be part of a remarkable world class event…

View Details
Posted 2025-07-29

Product Manager

Regal.ai
New York, NY

ABOUT US: Regal.ai empowers businesses to add a personal touch in an increasingly digital world. We help brands understand real-time customer intent signals, and perfect customer interactions with a…

View Details
Posted 2025-09-12

Sr. Java Backend Developer

Two95 International Inc.
New York, NY

Title: Sr. Java Backend Developer Location: NYC, NY Duration: 6+ Months Contract Rate: $Open/hr. Required Skills ~8+ years of experience in software Development. ~ Stro…

View Details
Posted 2025-09-12

Data entry and word processing

Lensa
Schenectady, NY

Lensa is a career site that helps job seekers find great jobs in the US. We are not a staffing firm or agency. Lensa does not hire directly for these jobs, but promotes jobs on LinkedIn on behalf of …

View Details
Posted 2025-10-06

Machine Operator

Staffworks
Ilion, NY

We are looking for entry level machine operators in the Ilion area Machine Operator Responsibilities: Machine parts Inspect machined parts per quality control specifications Keep assigned…

View Details
Posted 2025-09-24

Program Director - Adult Homes Program

BALTIC STREET WELLNESS SOLUTIONS
New York, NY

Job Description Job Description Mission Statement: Baltic Street Wellness Solutions is committed to providing peer recovery, person-centered, trauma informed, and compassionate services to tho…

View Details
Posted 2025-07-28