Cashier

POSITION SUMMARY

The Cashier is responsible for providing excellent guest service by welcoming guests, accurately taking orders, processing payments, and maintaining a clean and organized front of house environment. This role requires strong attention to detail, professionalism, and a positive, guest-focused attitude while upholding Department of Health standards and company policies. This is a tipped position.

RESPONSIBILITIES

• Welcome and acknowledge all guests upon entering the space
• Provide warm, attentive hospitality to guests and fellow team members
• Take guest orders with 100 percent accuracy when entering them into the POS
• Process guest payments accurately and in a timely manner
• Answer guest questions clearly and professionally, in person and over the phone
• Assist guests with menu navigation, product availability, and general information
• Bus tables and assist with guest area upkeep as needed
• Maintain cleanliness of the front counter, service areas, and guest spaces throughout the shift
• Follow all Department of Health protocols as directed by management
• Complete opening and closing side work checklists for each shift
• Set up and restock front of house stations as needed
• Accurately report cash and credit card tips and participate in the tip pool as applicable
• Participate in required training and ongoing development
• Complete additional duties as assigned by management

ESSENTIAL FUNCTIONS

• Able to speak, understand, read and write in English
• Able to comprehend and follow written and verbal direction
• Able to understand basic math
• Able to work independently or as part of a team
• Able to lift at least 30 pounds on a regular basis
• Able to bend, stoop, stand and perform extensive walking for 8-10 hours a day
• Adaptable in fast paced and challenging work environment
• Organized approach to projects
• Able to take and give direction
• Able to approach their work with a sense of ownership and work with a sense of urgency
• Able to work nights, weekends and holidays and variable schedule, per the needs of the business
• Able to perform essential job functions under pressure, maintain professionalism when working under stress
• Maintain polished personal presentation; grooming meets Company standards as outlined by Employee Handbook
• Strict adherence to posted schedule and clock in/out at times
• Communicate information effectively and efficiently
• Maintain general knowledge of the restaurant, location, transportation, management team, etc.
• Maintain sanitation to Department of Health standards; Keeps work area clean and organized
• Inform Manager on Duty immediately of any DOH or OSHA/workplace safety violations

REQUIREMENTS

• Exceptional interpersonal skills and a passion for connecting with others
• Prior cashier experience or similar entry-level role in a quick service restaurant preferred
• Understanding of hygiene and food safety rules
• Multi-tasking abilities
• Ability to remain calm and professional in a fast-paced work environment