Assistant General Manager

Gracious Hospitality Management is first and foremost an outstanding hospitality company that conceptualizes Michelin-starred and James Beard nominated restaurants. We focus on both passion and profitability. We are professionals committed to ensuring exceptional hospitality and service to our customers. GHM has been honored with receiving a Michelin star eight years in a row for its restaurants Piora, Cote Korean Steakhouse & COTE Miami.

We are seeking to hire a dynamic and experienced Assistant General Manager to oversee and lead our award winning hospitality team. The ideal candidate will work closely with team members to provide exceptional, engaged service to our customers, and promote an environment of respect, support, and grace in the dining room.

The full Job Description will be shared during the interview process.

Duties & Essential Functions (these are not all-inclusive):

• Assists the General Manager as directed.
• Trains, schedules, and delegates work assignments to all Front of House department team members including, but not limited to sommeliers, servers, bartenders, barbacks, server assistants, runners, hosts, and reservationists.
• Develops positive customer relationships and addresses customer service needs.
• Responds efficiently and accurately to customer complaints.
• Appraises staff performance and provide feedback to improve productivity.
• Develops strategies for better workplace efficiency and goal achievement.
• Liaises between employees and General Manager ("GM").
• Holds staff accountable to restaurant policies, procedures, service standards, and steps of service.
• Maintains physical facilities within the restaurant space.
• Implements policies and protocols for restaurant operations.
• Previous hospitality experience preferred (5+ years).
• Must be able to lift heavy boxes (at least 50 lbs).
• Ability to walk, stand, and bend for extended periods of time over multiple floors.
• Occasional kneeling, bending, crouching, and climbing is required.
• Available to work weekends, nights, and holidays as the business dictates.
• Must be of legal age according to State regulations to serve alcohol (18 years).
• Fluent in written and spoken English.
• Food handler's certification.

Benefits (with variation for full-time/part-time employment):

• Structured, generous compensation for all positions
• Comprehensive Medical, Dental, and Vision benefits
• Flexible Spending Account/Health Savings Account
• Commuter Benefits
• Referral Bonus Program
• Career Advancement Opportunities
• Employee Recognition Awards
• Paid Time Off

Gracious Hospitality Management fully complies with all applicable federal, state, and local anti-discrimination laws by providing equal employment opportunities to all employees and job applicants without regard to race, color, religion, sex (including pregnancy, childbirth, and related medical conditions, sexual orientation, or gender identity), national origin, age (40 or older), disability, and genetic information (including family medical history), or any other legally protected status.

Applicants requiring a reasonable accommodation to perform the essential functions of the job should contact the Human Resources department at [email protected].