Senior Site Reliability Engineer

Our Company

Founded in 2022, GreenLite is revolutionizing development in America by streamlining the collaboration between developers, builders, and local regulatory authorities. GreenLite’s software powers its Private Plan Review offering, serving many of the nation’s largest public retailers, developers, and production home builders. By leveraging GreenLite’s technology, its customers save months on each project, significantly accelerating their timelines and staying within budget.

GreenLite is founded by experts in technology, development, and within the AEC (Architecture, Engineering, and Construction) industry, and backed by leading venture capital firms. GreenLite is at the forefront of the privatization of construction permitting and plan review, reshaping a multi-hundred billion dollar industry.

GreenLite has raised nearly $40M from the country’s leading venture capital investors, including Craft Ventures, who led GreenLite’s $28.5M Series A. We’re well capitalized to achieve our mission of revolutionizing the plan review and construction permitting process across the country.

The role and why it matters

Reliability is a product for our customers: city officials rely on us to be available whenever a submission deadline looms, and builders stake millions of dollars on predictable turnaround. As our first dedicated SRE you will establish the patterns, tooling and culture that keep our systems fast, observable and resilient while we 10x traffic over the next 18 months.

Our operating principles— Winning Mentality, Speed & Urgency, Disagree & Commit, Ownership & Integrity, Customer Centricity —are not wall art; they guide hiring, architecture and on‑call decisions.

What you’ll do

• Design & harden production infrastructure AWS ECS/Fargate via AWS Copilot (migrating to Terraform), RDS/Postgres, S3, EventBridge, Bedrock.
  

• Lead reliability engineering : SLO/SLA definition, error‑budget policies, capacity planning and load testing ahead of major launches.
  

• Own CI/CD : advance our GitHub Actions pipeline, introduce progressive delivery and automated rollbacks to steadily maintain & improve deployment frequency and lead time for changes.
  

• Instrument & Observe : deploy metrics, tracing and logging (Datadog) and drive an on‑call culture focused on MTTR and learning reviews, not blame.
  

• Security & compliance : partner with the engineers to automate patching, secrets management & rotation, least‑privilege IAM and SOC 2 controls.
  

• Coach & collaborate : mentor engineers on SRE best practices, work closely with ML and product squads, and influence architecture decisions through strong opinions loosely held.
  

• Continuously improve : identify systemic bottlenecks, build tooling that eliminates toil and scale our platform without scaling pager fatigue.

What you’ll bring

Must‑have:

• 6+ yrs building and operating production systems in AWS, GCP or Azure (AWS preferred).

• Demonstrated ownership of SLOs, incident response and post‑incident analysis.

• Expert in IaC (Terraform, CDK, Pulumi) and container orchestration (ECS, EKS or K8s).

• Proficient with at least one modern language (Python, Rust, Go) and strong bash skills.

• Deep familiarity with observability stacks (Datadog, Grafana, Prometheus, OTEL).

• Track record of raising the bar for security, compliance and cost optimisation.

Nice-to-have:

• Experience with infrastructure for ML workflows (model training, feature stores).

• Prior work in construction‑tech, gov‑tech or other regulated domains.

• Certification: AWS Solutions Architect or DevOps Pro.

• Experience introducing chaos engineering or game‑days.

• Public track record (blog posts, OSS) advancing the SRE discipline.

• Leadership in defining hiring/on‑call processes at a high‑growth startup.
  

In your first 180 days you will

1. 30 days – Stand up staging/production dashboards, own the on‑call rotation and deliver a gap‑analysis of our reliability posture. Take ownership of our migration into AWS Control Tower, and contribute to architecture for hosting our production applications, including AI engineering.
   

2. 60 days – Roll out error‑budget policies, automated canary deploys and service‑level telemetry across all micro‑services. Complete migration off of AWS CoPilot. Plan migration from RDS Postgres to Aurora Postgres, including metrics. Establish production infrastructure for AI engineering.
   

3. 90 days – Reduce p95 latency by ≥20 %, cut mean time‑to‑recovery (MTTR) to <10 min and document the SRE runbook. Complete migration to Aurora. All infrastructure will be in Terraform by this point, with tight controls around updates. Design a disaster recovery plan, present to leadership.
   

4. 180 days – Mentor two mid‑level engineers into effective first responders and established infrastructure for ML products. Train team on disaster recovery plan, and do a dry run of restoration from backups.

What success looks like

• 99.95 % customer‑visible uptime with clearly defined SLAs.

• Engineering velocity accelerates because infrastructure just works and developers ship confidently.

• Post‑incident reviews focus on learning; recurring classes of incidents drop each quarter.

• Stakeholders (product, customer success, city reviewers) describe reliability as a core differentiator.

Our team thrives on collaboration, so we’re in the office 4 days per week. In the summer, from Memorial Day to Labor Day, we switch to a 3-day in-office schedule to give everyone extra flexibility.

Our hiring process

1. Intro with Talent Partner

2. values & architecture deep‑dive with Head of Engineering

3. On-site: Practical systems‑design exercise (real scenarios we face)

4. On-site: On‑call simulation & retrospective with two engineers

5. On-site: Cross functional Panel interview

6. Final exec conversation and offer discussion

Thrive With GreenLite

• Competitive Compensation - Generous base salary & access to our Employee Equity Program, so you can grow with us.

• Performance-Based Annual Bonuses - Rewards for high-impact results and contributions that move the needle.

• Premium Health Coverage - Comprehensive medical, dental, and vision insurance for full-time team members: 100% of premiums covered under our HDHP plan & 98% coverage for employees and their spouses.

• 401(k) Retirement Plan - Helping you invest in your future with smart saving options.

• Parental Leave - Generous parental leave for all parents to support your growing family.

• Wellness Support - Monthly Wellness Stipend and full access to Wellhub, Talkspace, & Teladoc for your physical and mental well-being.

• Weekly Team Lunches - Enjoy catered lunches every week in our NYC office. Great food, better company.

• Company-Wide Team All Hands - Held twice a year, fostering transparency, alignment, and inspiration.

• Team-Building Events - Regular opportunities to connect, collaborate, and celebrate as a team.

• Unlimited PTO - Flexible time off so you can recharge, travel, or take care of life as needed.

• Hybrid Work Environment – Our team thrives on collaboration, so we’re in the office 4 days per week. In the summer, from Memorial Day to Labor Day, we switch to a 3-day in-office schedule to give everyone extra flexibility.

Equal Opportunity Statement

GreenLite values people from all walks of life and professional backgrounds. We understand not everyone will meet all the above qualifications on day one. That's okay. If you’re passionate about the construction industry or solving the housing crisis in America, and want the opportunity to grow in your career, we encourage you to apply.