Technical Account Manager

WHO ARE WE?

Voyager Labs, with offices worldwide, is an award-winning, global leader in developing advanced digital investigation solutions which help public safety organizations to identify threats, mitigate risk, and fight crime.

Our proprietary technology acts as a force multiplier for investigative teams, enabling investigators to quickly analyze massive amounts of complex, unstructured data to find the “needle in a haystack” insights needed to advance an investigation. Leading law enforcement and national security organizations use our solutions to tackle many of the world’s most pressing public safety challenges, including human trafficking, internet crimes against children (ICAC), homicides, illicit narcotics, criminal gangs, terrorism, insider threats, and fraud. Each of our employees has the chance to help make the world a safer place while also growing and developing their skills in a dynamic and fast-paced environment.

Job Description:

The position of Technical Account Manager is to lead the day-to-day delivery of Voyager Labs Solutions to customers. Responsibilities fall into the following categories:

· Project Planning, Control & Accounting focused on Project P&L.

· Delivery Commitment & Quality management, including Release Management.

· Customer management.

· Define the Project Scope, Requirements and Deliverables working alongside the customer, Product, Sales and R&D Units.

· Manage customer’s needs & priorities within Voyager Labs and secure commitments from cross-functional teams.

· Develop and Manage customer relationships & high level of satisfaction by delivering timely and quality solutions to the customer as per the agreed scope and schedule.

· Support the Product Sales activities, including the responsibility of the Voyager Labs commitment process.

· The position is located in the East Coast.

REQUIREMENTS

· 5+ years of experience managing projects at law / federal enforcements organizations.

· Experience with law enforcement organizations.

· Proven experience with Cloud and SaaS project delivery.

· Proven experience with on-prem solution components. Ability to design and present Network, System & Virtualizations architectures.

· Experienced in project planning with components flow, writing technical diagram and charts, and Gantts. Presentation skills.

· Technical understanding of installation, upgrading systems based on Docker and K8S.

· Familiarity in databases, Virtual machines and System operations.

· Bachelor's Degree and minimum 5 years of project/program management and business management experience.

· Willingness to travel domestically and internationally.