Regional Vice President, Sales - East

Role Details

Location: New York or East Coast Preferred (Hybrid)

About Us

At Crescendo, we build Unbeatable AI Assistants for chat, voice, and email — and the intelligence layer that makes them better every day.
From AI-powered Voice of the Customer to Automated Quality Management and Data Assistant, we turn every interaction into action.

We don’t drown CX leaders in dashboards.
We give them less noise, more action.

Now we’re hiring a Regional Vice President of Sales – Central to lead our CX Intelligence growth across the Eastern U.S.

The Opportunity

You will lead Crescendo’s new-logo sales motion across the Central region, selling not just AI Assistants — but a complete CX operating system:

• AI Chat, Voice, and Email Assistants
• Voice of the Customer with predictive CSAT
• Omnichannel Automated Quality Management
• AI-Categorized Intent and Data Assistant for deep CX insight

You’ll help CX and Support leaders move from random audits and stale dashboards to a real-time, closed-loop system that captures customer truth, identifies root causes, and drives measurable change.

What You’ll Own:

• Lead a team of AEs selling Crescendo’s AI Assistants, VoC, AQM, and Data Assistant across the Eastern U.S.
• Own regional new-logo ARR tied to customer experience modernization initiatives
• Drive executive conversations around:
  • Predictive CSAT
  • Intent-based root cause analysis
  • Omnichannel quality coverage
  • Coaching at scale with automated QA
• Personally support strategic deals where CX teams are replacing fragmented QA tools, CCaaS reporting, and manual VoC programs

• Join late-stage opportunities where customers are struggling with low CSAT, QA blind spots, ticket spikes, or inconsistent agent quality
• Coach reps to build ROI cases grounded in outcomes:
  • 95%+ CSAT
  • 50–65% instant resolutions
  • 10k+ monthly cost savings
  • 90%+ pre-sales containment
• Position Crescendo as the platform that captures why customers reach out — not just how often.

• Recruit and develop CX-fluent sellers who understand contact center operations, QA workflows, and customer sentiment analytics
• Run deal reviews focused on customer pain, intent signals, and business impact — not feature demos
• Build a culture of curiosity, precision, and proof

• Partner with Solutions, Product, and Delivery to refine VoC, AQM, and Data Assistant use cases
• Bring real field insight back to roadmap prioritization around omnichannel QA, intent modeling, and CX intelligence
  
  

What You Bring:

• 10+ years of B2B SaaS sales with deep experience selling CX intelligence, CCaaS, QA, VoC, or support automation platforms
• 5+ years leading high-performing enterprise AE teams
• Strong understanding of:
  • Contact center QA operations
  • CSAT and sentiment analysis
  • Root-cause analytics and coaching workflows
• Proven ability to sell multi-product platforms into CX, Support Ops, Digital, and IT leadership
• Comfort navigating transformation deals involving QA modernization, AI adoption, and cost-to-serve pressure
• East Coast-based with regional travel flexibility
  
  

• 99.8% resolution accuracy with AI + human-in-the-loop
• 50+ languages, 24x7 global availability
• Customers achieving:
  
  
  • 95% CSAT
  • 65% instant resolutions
  • 1M+ tickets handled annually
  • 10k+ monthly cost savings

We don’t automate CX.
We operationalize customer truth.

Crescendo is proud to be an equal opportunity employer.
We believe diversity drives better CX — for our customers and our teams.

Company Culture Is At Our Core

Core values give our work intention and our culture its edge. They’re the standards we hold for ourselves, our partners, and each other.

• Care for others: Empathy is a key driver. When people thrive, so does the mission.
• Embrace growth: Curiosity fuels progress. Take bold risks, sharpen your edge, go forward.
• Manifest trust: Trust is our currency. Earn it daily, protect it fiercely, and let it fuel what’s next.
• Take ownership: Bold choices with integrity at the core—that’s how impact lasts.
• Be humble: Humility opens the door to better ideas. Hear others, lift others, keep learning.

Crescendo is proud to be an equal-opportunity workplace. We value diversity, inclusion, equity, and belonging and these pillars are at the heart of how we work together. We are committed to providing equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status, or any other applicable legally protected characteristics in the location in which the candidate is applying. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

We are committed to the inclusion of all individuals and will make reasonable accommodations for qualified individuals with disabilities in our job application process.  If you require assistance or accommodations to participate in the job application or interview process, please contact [email protected] .

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