Concierge

**THIS JOB REQUIRES WEEKEND AND EVENING AVAILABILITY!**

Job Overview:

Shows and leases apartments to prospective residents and supports property's marketing plan. Perform all duties and responsibilities included in , with additional duties or job functions as assigned by the Property Manager.

Essential Job Functions:

• Completes lease process from Application through move in.
• Responsible for insuring the vacant apartments and tour path are ready for show; responsible for maintaining work areas and office in clean and orderly manner; responsible for maintaining the “curb appeal” of the property.
• Thorough knowledge of lease terms, specifications and all community policies.
• Knowledgeable of required telephone and sales techniques.
• Knowledgeable of current market conditions.
• Fully informed of current rental rates, sizes, locations and all amenities of property.
• Maintain contact with all apartment locator services and local businesses to provide informational material. Update periodically.
• Responsible for “shopping” competitive properties.
• Develop full knowledge of application information required, screening processes and policies regarding rentals.
• Responsible to conduct out-reach marketing at least once per week.
• Develop and maintain an on-going resident retention program under direction of Community Manager.
• Responsible to play an active role in the renewal process.
• Responsible for proper maintenance of all resident and property files.
• Responsible for maintaining and updating Guest Cards.
• Efficient and timely processing of all required administrative forms, reports and related information.
• Responsible for reporting unusual or extraordinary circumstances regarding the property or residents.
• Courteous, efficient handling of resident requests and complaints.
• Responsible for maintaining a professional appearance and attitude at all times.
• Responsible for seeking educational opportunities and self-improvement for personal growth and development.
• Responsible for assisting Property Manager in collection of delinquent rents.
• Responsible for Straightening the Amenity Spaces each day and reporting daily work orders for any maintenance needed in the common spaces.
• Responsible for assisting in the renewal process and maintaining steady occupancy rates.
• Responsible for Coordinating, Preparing for and Leading Resident Functions.
• Handling and Putting Away Residents Packages and Dry Cleaning in Our Package Concierge System.
• Creating Keys and Maintaining the Doorking, Butterfly MX and Allegion Engage System for New Move Ins and Current Tenants.
• Checking and following up on Voicemail at Least 3x Daily.
• Checking and following up on Email at Least 3x throughout the shift, once upon arrival, once mid-day and once a half hour before the end of the shift.
• Any and all duties assigned by the Property Manager

LEASING LEAD FOLLOW-UP PROCEDURE:

• If online portal does not generate tenant card
• Create tenant card in appfolio
• Follow the rest of the steps as follows:

• If online portal generates tenant card:
• Call tenant with more information about rental prices, availability, basic lease terms and policies
• Direct additional questions to Property Manager
• To schedule showing, the following information is required : Name (First & Last), Phone number or e-mail address, how many bedrooms, desired move-in date
• If no answer, follow up daily at a maximum of 5 occurrences, track progress using appfolio
• If someone is no longer interested, mark their card as inactive

Tenant Rental / Move-In Process

• After showing tenant potential apartment, decide on specific unit
• Application fee is $20, due at time of application
• If approved, tenant is free to lease apartment
• Deposit (one month rent) is due at lease signing (holds apartment until move in date) Move in date must be within 2 weeks of Move Out date or within 2 weeks of application.
• Schedule time/day for move in.
• Move in Proration required at Move in, must collect move in fees, obtain central Hudson number prior to releasing keys.
• Key FOBS, Mailbox keys, Garage Door Opener given to tenant on first day of move-in
• Mailbox labeled with tenant's name (inside)
• All fees are payable on tenant portal

Physical Requirements of the Position:

• Must be able to stand and exert well-paced mobility for up to 4 hours in length.
• Must be able to walk around the building for long periods of time.
• Must be able to exert well-paced mobility in limited space.
• Must have the ability to bend, squat and lift up to 50 lbs on a regular and continuing basis.
• Understand and respond to employee and guest verbal requests and visual cues in a sometimes loud and extremely busy environment.

Requirements:

• A minimum of a High School diploma is required.
• Basic Computer knowledge and typing skills.
• Strong Customer Service Skills at least two years’ experience in Customer Service and or Sales.
• Must be able to adapt and work in a team environment.
• Must be able to work all weekends and some Holidays.

Salary Range:

• $17 - $20 per hour

** Employees may be required to perform other related duties as assigned, to ensure workload coverage **