Event Concierge
- Act as the primary liaison between the hotel and the meeting planner , ensuring clear and consistent communication
- Perform detailed function room inspections prior to event start times to confirm setup, equipment, and layout meet client specifications
- Remain constantly on the floor and accessible to clients via two-way radio (F&B channel)
- Respond to client requests within 5 minutes and resolve issues within 15 minutes whenever possible
- Monitor and manage the planner's personal and practical needs throughout the day
- Provide thoughtful touches and added services, especially for repeat customers
- Coordinate with engineering through maintenance walkthroughs and escalate issues as needed
- Conduct cleanliness walkthroughs of meeting rooms, back hallways, and staff areas
- Attend pre-convention, tie-down, and planning meetings
- Participate in meet-and-greet site inspections when possible
- Confirm VIP meeting rooms and setups are prepared according to expectations
- Monitor traffic flow, assist with elevator turns, and support crowd management during peak times
- Locate, track, and retrieve boxes or materials as needed
- Monitor trash levels in meeting rooms and offices
- Arrange replacement signage through the business center when handwritten signs are noted
- Deliver service recovery , turning potential negative experiences into positive ones before guest departure
- Maintain constant communication with planners throughout their stay
- Support special projects as scheduling allows
- Learn group programs in detail to proactively support event needs
- Anticipate guest needs before they become requests
- Career Growth and Advancement - Hyatt believes strongly in promoting from within. We offer training, skills development, and career mobility with opportunities for advancement at every level
- Affordable Benefits after 30 days - Full-time colleagues are eligible for medical, dental, vision, life, LTD, and STD coverage
- Referral Bonuses up to $500 - For bringing new members to our team
- Free and Discounted Room Nights at Hyatt hotels around the world
- Paid Time Off - Holiday pay, new child leave, and personal days
- Healthcare FSA - Save money on eligible medical expenses
- Financial Perks - 401(k) with company match and discounted employee stock purchase plan
- Employee Assistance Program - 24/7 emotional support, legal guidance, and personal & financial resources
- Retail Discounts - Savings at Headspace, Apple, AT&T, Verizon, and more
What We're Looking For
- Strong hospitality and customer-service mindset
- Ability to stay calm, organized, and proactive in high-pressure environments
- Excellent communication and interpersonal skills
- Strong attention to detail and follow-through
- Ability to multitask and prioritize effectively
- Comfort working on your feet throughout the day
- Team-oriented approach with flexibility to support all departments
- Availability to work varying schedules, including early mornings, evenings, and weekends
- A passion for creating exceptional and memorable event experiences
Recommended Jobs
Animal Care Technician 1
Are you someone who has an interest in science, a love for animals, and values being a good team member? Do you enjoy hands on work, learning new things, and are you looking for a career with a purpo…
Warehouse Associate
QXO is a leading distributor and installer of building products serving an $800 billion market. The company’s mission is to modernize the building products industry through advanced technology and a …
Electro Mechanical Technician
Job Description Summary Job Description Job responsibilities require both independent, self-directed efforts, as well as team efforts working together with engineers and other technicians. You wi…
Certified Medical Assistant (PRN)
Looking to pick some shifts and earn more money? Medcor is offering an opportunity to a Certified Medical Assistant to pick up additional hours. as-needed, working at our Occupational Health Clinic i…
Marketing Turystyczny - Praca Zdalna, Rozwój i Premie
WzoryUmow poszukuje specjalisty ds. marketingu turystycznego. Osoba na tym stanowisku będzie odpowiedzialna za tworzenie strategii marketingowej, przygotowywanie materiałów promocyjnych oraz zarządza…
Area Manager - Production
Description GM DOES NOT PROVIDE IMMIGRATION-RELATED SPONSORSHIP FOR THIS ROLE. DO NOT APPLY FOR THIS ROLE IF YOU WILL NEED GM IMMIGRATION SPONSORSHIP NOW OR IN THE FUTURE. THIS INCLUDES DIRECT COMPA…
Real Estate Technology Service Now/Nuvolo Senior Consultant
Our Deloitte Strategy & Transactions team helps guide clients through their most critical moments and transformational initiatives. We offer comprehensive end-to-end support and advisory services, cov…
Cheese Manager
Bring your Cheese Monger experience to us! Are you passionate about cheese and ready to lead a team in a busy gourmet environment? Uncle Giuseppe’s Marketplace is looking for a Cheese Manager fo…
Audit Manager
Kforce's client is part of one of the fastest growing CPA firms in the U.S. and they are seeking an Audit Manager in their NYC office. In this role, you will assist in planning engagements and executi…
Process Server
Process Server - New York Full-time staff members are offered a comprehensive benefits package, including medical/dental/vision coverage, a 401K plan, and life insurance. Investigators will have the…