Production Support Analyst

Job Title: Equities Trade Support Consultant

Job Location: Onsite at New York, NY 10020

Duration: 6+ Months Contract (High possibility of extension)

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Responsibilities:

• Provide direct front office technology support to Equities traders, middle office users, and Compliance teams on the trading floor
• Monitor trading platforms and FIX network connectivity to ensure system stability and availability
• Diagnose and resolve real time trading issues, including detailed investigation of compliance related inquiries
• Communicate major incidents, impacts, and resolution status clearly to key stakeholders and senior management
• Gather, analyze, and document business requirements from traders, ensuring proper tracking, prioritization, and transparency
• Translate business requirements into clear functional specifications for vendor and internal development teams to deliver enhancements
• Share end to end business workflows with Support and QA teams to strengthen regression testing and operational readiness
• Maintain and continuously improve the knowledge base, support runbooks, scripts, and technical documentation

Required qualifications:

• Over 5 years of experience supporting mission critical front office trading applications within Equities, including U.S. Market Making, ETFs, Electronic Trading, Global Program Trading, and Convertible Bonds
• Strong understanding of high touch trading workflows, FIX protocol, OMS platforms, IOI processing, market data, and CTM flows, Tidal or other scheduler systems
• Proven experience handling regulatory and compliance driven requests and inquiries, including Reg NMS, Reg SHO, CAT, ACT, ORF, and TRACE
• Proficient with, SQL querying, JIRA for issue tracking, and Excel for operational analysis and reporting
• Demonstrated ability to build effective relationships and collaborate across front office, middle office, and control functions
• Excellent written and verbal communication skills, with the ability to convey complex technical issues to non technical stakeholders
• Strong analytical and problem-solving skills with a high level xrczosw of attention to detail
• Self-motivated and adaptable, with the ability to prioritize and execute effectively in a fast paced, high pressure trading environment
• Highly self-motivated with a strong sense of drive and accountability
• Confident, dependable, and consistently reliable
• Proven ability to work independently on complex issues and projects
• Effective collaborator with strong teamwork skills
• Excellent written and verbal communication abilities
• Strong critical thinking and problem-solving skills
• Detail-oriented with solid documentation and reporting capabilities

Preferred qualifications:

• Experience with scripting and automation tools is a plus