Customer Service Specialist II
Public Trust: None
Requisition Type: Regular
Your Impact
Own your opportunity to work alongside federal civilian agencies. Make an impact by providing services that help the government ensure the well being and support of U.S. citizens.
Job Description
CUSTOMER SERVICE SPECIALIST II
Seize your opportunity to make a personal impact as a Customer Service Specialist II supporting the New York State Department of Health Medicaid Management Information System (MMIS) program. GDIT is your place to make meaningful contributions to challenging projects and grow a rewarding career.
At GDIT, people are our differentiator. As a Customer Service Specialist II you will help ensure today is safe and tomorrow is smarter. Our work depends on Customer Service Specialist II joining our team to provide support via the telephone and/or Internet to resolve routine issues and respond to customer inquiries.You will be answering inbound phone calls from Medicaid Providers for billing or enrollment. These calls are not scripted; there is knowledge to be learned to understand and help the providers with their Medicaid claims.
HOW A CUSTOMER SERVICE SPECIALIST II WILL MAKE AN IMPACT
Takes and processes transactions by telephone, internet and correspondence from customers and representatives
Enters and maintains database records of customer profiles and prepares and maintains status reports
Acts as liaison for customers
Maintains knowledge of company products and customer service processes
WHAT YOU’LL NEED TO SUCCEED:
Required Experience: 2+ years of customer service experience
Required Technical Skills:
Strong Microsoft Office skills (Word, Excel, PowerPoint)
Required Skills and Abilities:
Strong telephone and verbal communication skills
Customer focus and adaptability to different personality types
Ability to multi-task and manage time effectively
Location: Hybrid and on-site at 22 Corporate Woods, Albany NY
Work Requirements
Years of Experience
2 + years of related experience
* may vary based on technical training, certification(s), or degree
Certification
Travel Required
None
Recommended Jobs
Maintenance Technician
Why USA Clinics Group? Founded by Harvard-trained physicians with a vision of offering patient-first care beyond the hospital settings, we’ve grown into the nation’s largest network of outpatient v…
Travel Registered Nurse ICU Job
Job Overview TLC Nursing Associates, Inc. is seeking a highly skilled Registered Nurse (RN) – Intensive Care Unit (ICU) to provide specialized nursing care to critically ill patients. The ICU RN …
Executive Assistant & Project Coordinator
Location: Hartsdale, NY Job Type: Full-time, Part-time, or Contract Job Overview: I am looking for a highly organized, proactive, and tech-savvy Executive Assistant & Project …
Shop and Deliver - No Experience Required
FULL-SERVICE SHOPPER Increase your chances of reaching the interview stage by reading the complete job description and applying promptly. Start earning quickly with a flexible schedule Shopp…
Travel Registered Nurse Outpatient Job
Job Overview Employer: TLC Nursing Associates, Inc. Responsibilities TLC Nursing Associates, Inc. is looking for a Travel RN – Outpatient to provide high-quality patient care in an outpat…
ESL Instructor
Job Title: ESL Instructor Reports To: Assistant Director of Educational Programs Location: Don Bosco Community Center of Port Chester, Inc. Effective Date: TBD Employment Type: Part-Time Compensation:…
Director, Business Development
Job Description Job Description We’re looking for an ambitious and multifaceted Director, Business Development to drive revenue, growth, and strategic initiatives aimed at accelerating the adopt…
Fraud Rules Senior Analyst - Assistant Vice President
The Wealth Management (WM) Chief Data Office (CDO) sits within the WM Risk organization and strives to find the right balance between risk management and business enablement. WM CDO’s mission is to: …
Director of Arrhythmia Services
Albany Medical College - Division of Cardiology Albany Medical College is seeking a Director of Arrhythmia Services to lead an established electrophysiology program serving the NY Capital Region…
Director, Corporate Sector Coverage - Healthcare
Sectors | Healthcare | Director, Corporate Sector Coverage | New York City About ING : In Americas, ING’s Wholesale Banking division offers a broad range of innovative financial products an…