Operations Manager

Job Title: Operations Manager
Location-Type: Remote (EST or CST)
Start Date Is: ASAP
Duration: 12 Month Contract
Compensation Range: $40-44/hour W2

Overview
This role brings structure to complex, fast-moving, and highly visible workstreams within the client's Customer Advocacy organization. You will act as the operational backbone across multiple initiatives, ensuring workflows are clearly defined, efficiently run, and consistently executed without gaps.
This is a hands-on, execution-focused role for someone who thrives in ambiguity, builds processes from scratch, and can operate with clarity and composure in high-pressure environments.
What You'll Be Responsible For1. Earnings Workflow Operations

• Assess the current earnings support process and implement a structured intake and triage system
• Serve as the central point of coordination for incoming requests from senior stakeholders
• Route, track, and ensure completion of all deliverables during high-pressure earnings cycles
• Reduce noise and create clarity in fast-paced, time-sensitive moments

2. Beta-to-Proof Pipeline

• Embed with Product and PMM teams to understand what's in flight
• Build and manage workflows to support customer proof generation
• Coordinate stakeholders and track progress across the lifecycle of each initiative
• Ensure no opportunities for customer proof fall through the cracks

3. Storytelling Center of Excellence

• Support the operational buildout of a centralized storytelling function
• Organize stakeholder input and establish early-stage workflows
• Develop documentation and structure around how customer stories are created and leveraged
• Help scale processes as the program evolves

What Success Looks Like

• Clear, structured workflows where none previously existed
• High-volume, cross-functional workstreams running smoothly without constant oversight
• Stakeholders receiving the right information at the right time with minimal friction
• Nothing falling through the cracks, especially during high-stakes moments

What We're Looking ForCore Experience

• 4–6 years of experience in operations, program management, or customer advocacy
• Experience building processes or workflows from scratch in ambiguous environments
• Background supporting cross-functional initiatives with multiple stakeholders
• Experience operating in fast-paced, high-pressure environments with shifting priorities

Execution & Ownership

• Proven ability to define intake, triage, tracking, and follow-through processes
• Hands-on executor who drives work forward, not just coordinates or supports
• Strong problem-solving skills with the ability to propose and implement solutions
• Comfortable owning workflows independently with minimal direction

Communication & Presence

• Clear, concise communicator who can distill complex information effectively
• Strong executive presence with the ability to interact confidently with senior stakeholders
• Ability to stay composed under pressure and adapt communication style to the audience

Mindset

• Naturally curious and proactive, asks the right questions and seeks to understand the work deeply
• Highly organized and detail-oriented, with strong prioritization skills
• Comfortable operating in ambiguity and creating structure where it doesn't yet exist

Preferred Background

• Experience in customer advocacy, customer marketing, or customer storytelling functions
• Exposure to earnings cycles, executive communications, or high-visibility business reporting
• Familiarity with tools such as Asana, Slack, and Airtable
• Experience working in SaaS environments