Strategy & Operations Manager

We’re seeking a Strategy & Operations Manager to support Talkiatry’s top priorities and help shape the future of our business. This role sits at the intersection of strategy, analytics, and execution — driving the initiatives that most directly impact our clinicians and patients.

You’ll partner with senior leaders across Clinical, Operations, Marketing and Product to identify key opportunities, design data-driven solutions, and translate insights into scalable improvements. You’ll lead high-impact projects such as evolving our clinician scorecards, improving marketplace performance reporting, and building tools that help our teams operate at their highest potential.

You’ll also play a key role in long-term planning — advising leadership on priorities, resourcing, and performance trends — ensuring Talkiatry stays focused on what matters most for growth, quality, and experience.

About Talkiatry:

Talkiatry transforms psychiatry with accessible, human, and responsible care. We’re a national mental health practice co-founded by a patient and a triple-board-certified psychiatrist to solve the problems both groups face in accessing and providing the highest quality treatment.

60% of adults in the U.S. with a diagnosable mental illness go untreated every year because care is inaccessible, while 45% of clinicians are out of network with insurers because reimbursement rates are low, and paperwork is unduly burdensome. With innovative technology and a human-centered philosophy, we provide patients with the care they need—and allow psychiatrists to focus on why they got into medicine.

You will:

• Drive growth and performance: Identify and size opportunities to improve Talkiatry’s performance – from expanding supply and demand to refining patient segmentation, experience, or clinical operations.
• Own initiatives end-to-end : Define problems, recommend solutions, and deliver measurable outcomes. Keep leadership aligned through clear metrics and structured updates.
• Lead cross-functional projects : Manage complex initiatives that optimize operations, improve efficiency, and enable growth. Set goals, align stakeholders, and ensure timely delivery.
• Turn data into action : Analyze sophisticated datasets, build models, and translate insights into recommendations that guide business and clinical decisions.
• Shape long-term strategy : Partner with senior leaders to define success metrics, develop dashboards, and provide insights that inform priorities and investments.

You have:

• 4-6 years of experience developing analytical solutions using data visualization and programming tools such as SQL, Python, R, Tableau, Power BI, or Google Sheets.
• Strong ability to turn large, complex datasets into clear insights, applying business context and sound judgment even in unfamiliar domains.
• Exceptional communication skills, able to translate data and analysis into actionable narratives for stakeholders with varying levels of analytical expertise.
• Awareness of emerging trends in technology, analytics, and data-driven decision-making.
• Preferred: Experience with healthcare data and familiarity with a virtual clinical care model

Why Talkiatry:

• Top-notch team: we're a diverse, experienced group motivated to make a difference in mental health care
• Collaborative environment: be part of building something from the ground up at a fast-paced startup  
• Excellent benefits: medical, dental, vision, effective day 1 of employment, 401K with match, generous PTO plus paid holidays, paid parental leave, and more!
• Grow your career with us: hone your skills and build new ones with our Learning team as Talkiatry expands  
• It all comes back to care: we’re a mental health company, and we put our team’s well-being first 

Compensation range for this position is $125,000 to $145,000, depending on experience; actual compensation will be dependent upon the specific role, location, as well as the individual’s qualifications, experience, skills and certifications.

Talkiatry participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. only after a job offer is accepted and Form I-9 is completed. For more information on E-Verify, please visit the following: EVerify Participation & IER Right to Work .

At Talkiatry, we are an equal opportunity employer committed to a diverse, inclusive, and equitable workplace and candidate experience. We strive to create an environment where everyone has a sense of belonging and purpose, and where we learn from the unique experiences of those around us.

We encourage all qualified candidates to apply regardless of race, color, ancestry, religion, national origin, sexual orientation, age, citizenship, marital or family status, disability, gender, gender identity or expression, pregnancy or caregiver status, veteran status, or any other legally protected status.

*The results in this advertisement are based on a survey with a scale of 0-10 conducted by Talkiatry from June to July 2025 with 124 psychiatrists. Of these, 111 rated Talkiatry seven or higher on this scale, indicating they recommend Talkiatry as an employer. Note that this survey reflects the opinions of the respondents during the specified period and does not guarantee that all psychiatrists will recommend Talkiatry in the future. The methodology and results are provided for informational purposes only and should not be solely relied upon for employment decisions.