Service Manager

Tao Group Hospitality offers competitive benefits for all full-time team members such as:

• Medical, Dental, and Vision Coverage

• 401(k) Retirement Program with Employer Match

• Life and Disability Insurance Plans

• Ancillary Insurance Plans

• Employee Assistance Program

• Fertility & Family Forming Support and Resources

• Pet Insurance

• Employee Discounts

• TAO Savings Marketplace

• Time off and much more!

Located in West Chelsea, Crane Club offers a vibrant dining experience led by Chef Melissa Rodriguez with a menu that highlights seasonal ingredients prepared over wood fire.

The Service Manager is responsible for supervising the daily operations and activities of the front-of-house team members in accordance with department policies and procedures, and the management of all front-of-house operations. Interacts with the dining room guests, fellow team members, and supervisors in a polite, courteous and hospitable manner to ensure gracious hospitality.

ESSENTIAL FUNCTIONS OF THE POSITION INCLUDE, BUT ARE NOT LIMITED TO:

• Anticipate and accommodate the needs of the guests.

• Supervises and coordinates team member responsibilities to ensure that the restaurant is running efficiently and profitably.

• Participates in interviewing, hiring, and training new applicants and team member development of all subordinates.

• Responsible for the scheduling of assigned departments.

• Participates in growth opportunities and team member development of all front-of-house team members.

• Regulates all POS functions requiring a manager’s approval.

• Assists with job performance reviews.

• Addresses and resolves guest and team member concerns.

• Responsible for reconciling end-of-shift financials.

• Responsible for inventorying and ordering operational supplies.

• Ability to perform the job duties of all supervised team members.

• Possesses in-depth knowledge of all food and beverage menus.

• Ensures that the venue is compliant with all federal, state, and local laws and regulations, and company policies.

• Ensures Department of Health and company sanitation standards.

• Practical knowledge of the job duties of all supervised team members.

• Communicates clearly and concisely with heart-of-house team members during service.

• Ensures the completion of all opening and closing procedures by FOH team members, as prescribed by the company.

• Ensures the replacement or repair of all breakage and damage of equipment or furniture.

• Attends, leads, and participates in any training sessions, departmental meetings, or pre-service meetings.

• Learn by listening, observing other team members, and sharing knowledge while leading by example.

• Portrays a positive and professional attitude.

• Demonstrates knowledge of the venue, Tao Group Hospitality, its partners, and supporting hotel environments.

• Works as part of a team and provides help and support to all fellow team members.

• Assist and/ or complete additional tasks as assigned.

EDUCATION/WORKING KNOWLEDGE:

• Minimum 2-3 years of previous hospitality supervisory/management experience within a high-volume and fine-dining setting is essential.

• Two-year associate degree (60 credit hours) in Hospitality, Business, etc. or equivalent work experience preferred.

• Strong guest service foundation, ability to coach, build a team, problem solve, and leadership skills required.

• Must be organized, self-motivated, and proactive with strong attention to detail.

• Proficient with computers (Microsoft Products), POS, and technology.

SKILLS / PHYSICAL DEMANDS / WORK ENVIRONMENT / SCHEDULE

The work environment characteristics and/or physical demands described here are representative of those a team member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions

• Must have strong problem-solving skills

• Excellent written and verbal communication skills required

• Ability to work under pressure and meet deadlines

• Must have good positive energy throughout the day

• Must be able to read the computer monitors and print legibly

• Must be able to sit and/or stand for extended periods of time

• Must be able to move quickly through work and set the pace in the office

• Must be able to push and lift up to 40 lbs.

• Small to Medium office environment

• Office, Casino, Nightclub, Bar, Lounge, and/or Restaurant working environment

• 5-30% Local Travel (United States)

• Work in an environment that is subject to varying levels of noise, crowds, and smoke, the severity of which depends upon the guest volume

• May work extended hours

• regular shifts, evening and/or weekend shifts, and holiday work may be required

• Maintain a professional, neat, and well-groomed appearance adhering to Company standards

• Must be effective as part of a team; ability to interact with internal and external customers, managers, and co-workers in a professional, courteous manner

• Ability to maintain a high level of confidentiality

• Ability to handle a fast-paced, busy, and somewhat stressful environment