In-Person Patient Outreach Coordinator

Description

TheIn-Person Patient Outreach Coordinator providesfield-based member outreach servicesto members enrolled in a COPE Health Solutions client health plan’s Medicare Advantage (MA) plan.Thispersonwillbuild strong relationships with members and providers to stay engaged in member medical care and medication adherence.In-Person Patient Outreach Coordinators are committed to removing the member’s barriersto care by identifying critical resources for members, helping them navigate through health care services and systems,andpromotingmemberhealth.TheyworkcloselywiththeCareTeam,whichmayinclude doctors, nurses, and other clinical staff, to support positive client health outcomes.

FLSAStatus	Non-Exempt	SalaryRange	$26-30perhour
ReportsTo	Director	DirectReports	None
Location	New York	Travel	100%
WorkType	Regular	Schedule	FullTime

PositionDescription:

• Field-basedoutreachtoengage assigned members to close identified quality gaps.
• Receive a daily contact list of assigned members to outreach.
• Complete in-person outreach to assigned members and necessary providers to complete scheduling for appropriate appointments.
• Establishesclose relationshipswithandservesasapointofcontact formembers and providers, specifically IPAs in the health plan’s network, as well as other contracted value-based organizations.
• Complete all required onboarding and training to master the standard work process and assignment.
• Track outreach progress daily for each assigned member in a manner defined by the project team (spreadsheet, dashboard, etc.).
• Attend daily huddle with the Project team and report out on outreach progress, track KPIs established by the Project team, and raise any risks.
• Communicatewith assigned member CareTeammembers(CareCoordinators,CommunityHealth Worker,PrimaryCarePhysicians,andotherhealthcareproviders)tofacilitatemember care.
• Observe andreport the assigned member'sself-administrationofmedication.
• Identifyresourcesforassigned memberstoovercomebarrierstocare,suchastransportation, housing,andchildcarearrangements.
• Remainawareofcurrentservicesofferedbyserviceproviders,suchasmental health,housing,andemploymentassistance.
• MaintainstrictconfidentialityinaccordancewithCHS and client health planpolicies.

PositionExpectations:

• Behave professionally and consistently demonstrate and promote the values of respect, honesty, and dignity for the patient, families, and all members of the health care team.
• Committed to the constant pursuit of excellence and teamwork in improving the care of the patient and families in the community.
• Be punctual for scheduled work and use time appropriately.
• Perform duties in a conscientious, cooperative manner.
• Perform the required amount of work in a timely fashion with a minimum of errors.
• Be neat and maintain a professional appearance.
• Maintain confidentiality and protect the program by abiding by laws and principles related to confidentiality; keep information concerning Program Operations, patients and employees confidential.
• Open to traveling 100% to assigned member provider sites across New York State as needed, preference given to candidates in the New York market.
• CloselyengagewiththeProject team to master the standard work process.
• Successfullymeetassigned member outreach KPIs.
• Meet or exceed all assigned member outreach targets for client health plan by closely tracking and reporting progress to the Project team in a manner defined by Project leadership.
• Complete all required training curricula/materials.

Qualifications:

• Valid NY Driver’s License.
• High school graduate or equivalent required; Associate's Degree in Business Administration or related field preferred.
• Written and oral fluency in English and Spanish is preferred; also preferred is Cantonese/Mandarin.
• Experience working in a multi-cultural setting.
• Experience working in a community-based setting for at least 1 to 2 years is preferred.
• Understand the community served, community connectedness.
• Good communication skills, such as listening well and using language appropriately.
• Ability and willingness to provide emotional support, encouragement, and motivation to members.
• Provenexperiencein large-scale outreachandrecruitment.
• Willingnesstolearnnewthingsanddowhatittakestogetthejob done.
• Abilitytomanageawiderangeofprioritiesandhelptheteamtodothesamethrough effective time management and direct communication.
• Provenabilitytoeffectively prioritize work with tight deadlines.
• StrongknowledgeofcomputersandMicrosoftOfficeproducts.
• Strongcustomerdriveanddedicationtoqualityandsuccess.
• Excellentinterpersonal,oral,andwrittencommunicationskills.
• Excellentcustomerserviceskills.
• Detail-orientedandabletoworkwellindependently.
• Flexiblewithworkhours,abletotravel,andabletoworkoneveningsandweekends frequently.
• Strongacumenforthehealthcareindustry,analyticalthinkingskills,andastrongand dedicated work ethic are required.

Benefits:

As a firm passionate about health care, we’re deeply committed to the health and wellness of our own team members. We offer comprehensive, affordable insurance plans for our team and their families, and a host of other unique benefits, such as a yearly stipend for wellness-related activities and a paid parental leave program. You can learn more about our benefits offerings here: https://copehealthsolutions.com/careers/why-cope-health-solutions/.

What We Do:

COPE Health Solutions (CHS) is a national tech-enabled services firm powering success in risk arrangements and development of the future workforce for payers and providers. Our team brings deep expertise, experience, proven tools, and processes to improve financial performance and quality outcomes for all types of payers and providers, de-risking the roadmap to advanced value-based payment.

Our firm has expertise in all aspects of population health, strategy, delivery system development, payment systems reform, workforce development, and population health management support services, including peerless analytics and performance improvement. We are driven by our passion to help transform health care delivery, align financial incentives to support population health management and build the workforce needed as health care moves to value-based care.

COPE Health Solutions’ Analytics for Risk Contracting (ARC) Suite provides a powerful array of analytic and reporting tools designed to achieve optimal value and performance for organizations currently in or planning to move to risk-based arrangements. Leveraging our extensive, hands-on expertise in helping IPAs, ACOs, and health systems achieve successful outcomes in risk contracts, our team of managed care experts draws insights from the analytic outputs that are tailored to each organization’s unique circumstances to interpret the data and recommend initiatives to help improve total cost and quality.

Our multidisciplinary team of health care experts provides our clients with the experience, capabilities, and tools needed to plan for, design, implement, and support both the development and execution of strategy and developing solutions to some of the industry’s most complex problems. We partner with our clients through aligned mission and financial incentives to pursue performance excellence in a challenging and rapidly evolving health care environment.

To Apply:

To apply for this position, or to view all available positions, visit us at https://copehealthsolutions.com/careers/open-positions/.