Operations Technology Specialist

Position Summary:

The Operations Technology Specialist plays a critical role in ensuring the reliability, performance, and continuous improvement of technology systems that support both factory floor and administrative operations. This role is responsible for installing, configuring, maintaining, and supporting in-house hardware, software, network, and communication systems. The Specialist partners closely with factory leadership, engineers, and corporate IT teams to implement and sustain technology solutions that enable safe, efficient, and data-driven manufacturing and distribution operations.

Key Responsibilities:

• Develop and maintain a strong working knowledge of manufacturing and production processes and how they integrate with underlying IT and OT systems.
• Ensure the reliability, stability, and continuous improvement of factory floor technology solutions in support of manufacturing and distribution goals.
• Install, configure, tune, administer, and troubleshoot in-house computer hardware, software, databases, networks, communication, and multimedia systems.
• Support factory compliance with corporate standards related to data backup, disaster recovery, software licensing, security, authorization, and regulatory requirements.
• Provide technical support for factory hardware, factory floor data collection systems, and business information systems.
• Partner with factory personnel at all levels to provide guidance, support, and direction for resolving IT/OT-related requests and issues.
• Coordinate and communicate with key stakeholders to manage and resolve IT solution issues or outages that impact production operations.
• Analyze, develop, document, and maintain in-house information and data collection systems.
• Provide demand-based, off-hours technical support in alignment with factory operational requirements.
• Collaborate with the Factory Leadership Team and local engineering partners to plan and implement new or enhanced factory software solutions.
• Continuously develop and maintain technical skill sets aligned with plant systems, emerging technologies, and best practices.
• Utilize and actively promote Agile ways of working to improve service delivery and solution outcomes.

Experience & Education Requirements:

• High school diploma required 
• Associate (2-year) technical degree in Computer Science, Electronics, Computer Technology, or a related field preferred.
• Minimum of 3-5 years of relevant experience Demonstrated knowledge in three (3) or more of the following areas:
  • Personal computer systems and peripherals (laptops, printers, copiers, scanners, smartboards, tablets/iPads, etc.)
  • Local Area Network (LAN) operations, including Cisco IOS, switches, cabling, routers, and access points
  • Windows operating systems (servers and PCs)
  • Business and office technology platforms, including Microsoft Office 365
  • Database design and query concepts
  • Manufacturing Execution Systems (MES), SCADA, and/or PLCs
  • Infrastructure automation, PowerShell scripting, and cloud computing technologies

#LI_KO1

The approximate pay range for this position is $90,000 to $110,000. Please note that the pay range provided is a good faith estimate for the position at the time of posting. Final compensation may vary based on factors including but not limited to knowledge, skills and abilities as well as geographic location.

Nestlé offers performance-based incentives and a competitive total rewards package, which includes a 401k with company match, healthcare coverage and a broad range of other benefits. Incentives and/or benefit packages may vary depending on the position. Learn more at About Us | Nestlé Careers (nestlejobs.com)