Systems Specialist - Senior Voice Communications Engineer

Required Education/Experience

• Master's Degree in Information Technology, Computer Science or Engineering and a minimum of 3 years full-time relevant work experience in supporting enterprise voice and unified communications (UC) environments or

• Bachelor's Degree in Information Technology, Computer Science or Engineering and a minimum of 5 years full-time relevant work experience in supporting enterprise voice and unified communications (UC) environments or

• Associate's Degree in Information Technology, Computer Science or Engineering and a minimum of 7 years full-time relevant work experience in supporting enterprise voice and unified communications (UC) environments

Relevant Work Experience

• Enterprise scale voice/UC design, implementation, and support, required

• Cisco CUCM, Unity/Unity Connection, gateways, SIP trunking, PSTN, required

• Dial plan design (partitions, CSS, translations, SIP normalization), required

• SBC technologies (Cisco CUBE, Audiocodes, equivalent), required

• VoIP protocols and services (SIP, RTP, QoS, T1/Ethernet, POTS, PRI, ISDN), required

• Cloud collaboration platforms (Microsoft Teams, Webex), required

• Packet analysis, troubleshooting, carrier diagnostics, required

• Monitoring/automation (Power Automate, Power Apps, Power BI, scripting), required

• Team guidance and collaboration leadership, required

• Experience with monitoring, dashboards, and automation tools, required

Skills and Abilities

• Demonstrated analytical skills

• Builds and manages effective teams

• Strong written and verbal communication skills

• Demonstrated time management and priority setting skills

Licenses and Certifications

• Driver's License Required

• Other: CCNA/CCNP Voice or equivalent enterprise voice/UC certifications Preferred

Physical Demands

• Ability to push, pull, and lift up to 40 pounds

• Sit or stand to use a keyboard, mouse, and computer for the duration of the workday

• Possess manual dexterity and the ability to use hands for the duration of the workday

• Ability to read small print and symbols

Additional Physical Demands

• The selected candidate will be assigned a System Emergency Assignment (i.e., an emergency response role) and will be expected to work non-business hours during emergencies, which may include nights, weekends, and holidays.

• Participate in on call rotation and emergency response assignments

• Wear required PPE when dictated by job assignments

EEO Statement:

Consolidated Edison Company of New York, Inc. (Con Edison), Orange & Rockland Utilities (O&R), and Consolidated Edison Transmission (CET) are equal opportunity employers. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of the individual's actual or perceived disability, protected veteran status, race, color, creed, religion, sex, age, national origin, gender, gender identity, gender expression, genetic information, marital status, sexual orientation, citizenship, domestic violence victim status, or any other actual or perceived status protected by law.

Technical Difficulty Statement:

For technical issues, please contact us at [email protected]