Patient Liaison

Summary:

Who we are - Community Medicine:

Have you ever wondered what happens to cats and dogs whose owners are unable to afford veterinary care? We did. The ASPCA’s Community Medicine (CM) team provides expert veterinary care to support the welfare of animals and their people through our stationary and mobile veterinary clinics, serving the most underserved communities in New York, Miami, and Los Angeles. We help pet owners overcome barriers to care, bringing quality services directly to the communities that need us most and partially or fully subsidizing the cost of basic and preventive care. CM treats people and pets with dignity and respect, assisting pet owners in making informed decisions about their pets’ health and wellbeing regardless of their financial circumstances. When you come to work at the ASPCA, you join a team of over 1,000 dedicated colleagues with deep knowledge, skills, and passion for the animals we serve.

What you’ll do:

The Part Time Patient Liaison (PT PL) is a vital member of our team who works directly with clients and medical staff to ensure seamless delivery of services and a friendly, judgement free, high-quality experience for all. PT PLs welcome clients to the lobby, book appointments, answer questions from the public, enter medical records, collect payments and maintain a clean and stocked lobby. The PT PL is a trusted source of information and support for families seeking assistance for their pets.

What you’ll get:

• Work/life balance:
  • paid vacation time to relax
  • paid sick time to heal
  • plus - paid personal time to celebrate what and when you like
• Room to grow: the ASPCA has robust professional development programs to help you grow as a professional
• Support: we are one of the largest and most impactful animal welfare organizations in the world, so you will always have a strong team to lean on and cheer you on
  
  

Work Schedule:

This person will work three days per week. Schedules are subject to change at the sole discretion of the ASPCA.

• a full day Tuesday (approximately 9:00am - 5:00pm)
• Wednesday afternoon (approximately 9:00am - 1:00pm)
• a full day Thursday (approximately 9:00am - 5:00pm)
  
  

Compensation and Benefits:

Starting pay for the successful applicant will depend on a variety of factors, including but not limited to education, training, experience, location, business needs, internal equity, market demands or budgeted amount for the role. The target hiring range is for new hire offers only, and staff compensation may increase beyond the maximum hiring range based on performance over time. The maximum of the hiring range is reserved for candidates with the highest qualifications and relevant experience. The expected hiring salary range for this role is set forth below and may be modified in the future.

• The target hiring range for this role is $25.86 - $27.30 per hour
  
  

For more information on our benefits offerings, visit our website.

Responsibilities:

Responsibilities will include, but are not limited to:

Customer Service (70%)

• Work as part of a team to create a consistently excellent, welcoming client experience
• Greet clients, answer questions, schedule appointments and assist with patient intake
• Maintain a clean, stocked and organized lobby
• Check-in clients to ensure smooth/efficient morning intake process (morning shifts only)
• Accurately and efficiently enter client and patient information into database
• Provide clients with referrals to external agencies/partners
• Collect and process payments for services and ensure cash register is balanced daily as needed
• Send appointment reminders and follow up messages
• Participate in grassroots community outreach to connect services with clients who need them including participating in ASPCA and CM events and tabling at other community events
  
  

Medical Support (30%)

• Real-time medical records scribing during the surgery day
• Discharge spay/neuter patients, discuss post-operative instructions and supply appropriate paperwork
• Disinfect lobby surfaces according to ASPCA protocol to prevent the spread of infectious diseases in animal patients
• As needed, help clean, sonicate, pack, and sterilize surgical instruments and clean/disinfect endotracheal tubes
• As needed, clean and disinfect animal areas (exam tables, scales, kennels) throughout the clinic day, following CM standard operating procedures and utilizing appropriate and personal protective equipment
• Send and receive mail and packages
• Restock medical supplies as needed
• Coordinate language translation services as needed
  
  

Exemplify the ASPCA’s Core Values:

• Has Commitment and dedication to improving the lives of animals
• Demonstrates Ownership and feels responsible for outcomes
• Believes in Team – that we are stronger together
• Seeks to Elevate others and reimagine what is possible
• Focuses on Impact, specifically making change for animals
  
  

Qualifications:

• Outstanding customer service skills
• Experience using a computer and navigating software applications
• Ability to perform data entry tasks efficiently for approximately 35 patient records per day
• Ability to stay calm under pressure and deescalate conflict in a positive and professional manner
• Ability to work independently and as part of team
• Agile and flexible work style to support a fast-paced work environment
• High degree of integrity and accountability, as well as a desire to carry out the ASPCA’s mission
• Organized, with a high level of attention to detail
  
  

Education and Work Experience:

• High school diploma, GED, or equivalent professional experience required
• Minimum of one year work experience in customer service, community organizing, advocacy or related field required
• Professional data entry experience in a medical setting preferred
  
  

Language:

• English required
• Bilingual (Spanish) strongly preferred
  
  

Stay Connected – Join Our Talent Community

If you are interested in joining our team but do not see a position listed that fits your experience or interests, please to stay connected to future opportunities with the ASPCA.

Qualifications:

See Above For Qualifications Details.

Language:

English (Required), Spanish

Education and Work Experience:

High School Diploma

Our EEO Policy:

The ASPCA is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, national origin, ancestry, gender, gender identity or expression, age, marital or domestic partner status, citizenship status, sexual orientation, disability, genetic information, military or veteran status, or any other characteristic protected by applicable federal, state or local laws, regulations or ordinances.

Applicants with disabilities may be entitled to a reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the ASPCA’s standard application process, which will ensure an equal employment opportunity without imposing undue hardship on the ASPCA. Please inform the ASPCA’s People Team if you need an accommodation in order to complete any forms or to otherwise participate in the application process.

Individuals seeking employment are considered without regards to race, color, creed, religion, sex, national origin, ancestry, gender, gender identity or expression, age, marital or domestic partner status, citizenship status, sexual orientation, disability, genetic information, military or veteran status, or any other characteristic protected by applicable federal, state or local laws, regulations or ordinances.

ASPCA is an Equal Opportunity Employer (M/F/D/V).

About Us:

The ASPCA was founded in 1866 on the belief that animals are entitled to kind and respectful treatment by humans and must be protected under the law. As a 501(c)(3) not-for-profit corporation with more than two million supporters nationwide, the ASPCA is committed to preventing cruelty to dogs, cats, equines, and farm animals throughout the United States.

The ASPCA is headquartered in New York City, where we maintain a full-service animal hospital, spay/neuter clinic, mobile spay/neuter and primary pet care clinics, a rehabilitation center for canine victims of cruelty, kitten nursery, adoption center, and two community veterinary centers.

The ASPCA also operates programs and services that extend nationwide. We assist animals in need through on-the-ground disaster and cruelty interventions, behavioral rehabilitation, animal placement, legal and legislative advocacy, and the advancement of the sheltering and veterinary community through research, training, and resources.

At the ASPCA, we are committed to fostering a collaborative and compassionate culture and we welcome all voices to contribute to our lifesaving mission. Our staff represent a vast array of backgrounds and diversity dimensions, bringing with them valuable experiences and perspectives. They join the ASPCA to learn, grow, and continually do their best work on behalf of animals. We are inspired by our staff, partners, and the communities we support across the country who work to improve animal lives. We are committed to diversity, equity, and inclusion at the ASPCA because it elevates our organizational culture, aligns with our Core Values, and enables us to move further and faster toward the ASPCA’s vision – that all animals live good lives; valued by society, protected by its laws, and free from cruelty, pain and suffering.

Your Employee Rights Under the Family and Medical Leave Act:

Pursuant to regulations of the Family and Medical Leave Act (FMLA), we provide this notice to applicants about eligible employees’ protected leave for certain reasons. Click on the link to learn more.

Applicants that are residents of Colorado and Oregon: Per CO Senate Bill 23-058 and ORS 659A.030, we cannot generally request or require any age-related information (i.e., age, DOB, attendance or graduation dates from an educational institution) on an initial employment application; this includes any age-related inquiries through completion of the initial interview. We can require/request additional application materials; if those materials contain any age-related information, an applicant should redact the information before submitting an initial employment application.

Indiana Applicants: Pursuant to Indiana law, we are providing notice that it is an unlawful employment practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by: (1) refusing to employ an applicant for employment on the basis that the applicant is a veteran of the armed forces of the United States; or (2) refusing to employ an applicant for employment on the basis that the applicant is a member of the Indiana National Guard or a member of a reserve component. Should you feel that you were a victim of discrimination on the basis of veteran status, please let us know at [email protected]. Alternatively, you can file a complaint with the following agencies at any time: Indiana Civil Rights Commission (ICRC) 100 North Senate Avenue, Room N103, Indianapolis, IN 46204; Office: (317) 232-2600 | Toll Free: (800) 628-2909; Hearing Impaired: (800) 743-3333 | Fax: (317) 232-6580; E-mail: [email protected] | Website: Equal Employment Opportunity Commission - Indianapolis Field Office; 115 W. Washington Street South Tower Suite 600; Indianapolis, IN 46204; Phone: 463-999-1240; Fax: 317-226-7953; TTY: 1-800-669-6820;ASL Video Phone: 844-234-5122.