Customer Communications & Support Specialist - Albany

A leader in the energy industry since 1930, Main-Care Energy is proud to be 100 percent employee owned. We are one of the oldest employee-owned companies in New York State, and we’re looking to expand our team with the right candidates.

We have an immediate opening for a Dispatch/Customer Communications Support Specialist located at the Albany office - 2nd shift. Our Customer Communications/Support Representatives understand the importance of teamwork and possess a “customer first” attitude. The right candidate also has excellent communication skills, the ability to multi-task and problem-solve, and can successfully work independently.

Qualifications:

· A “customer first” attitude

· Excellent communications skills & time management

· Ability to multi-task & work independently

· Problem-solving skills

· Computer skills including Microsoft Word and Excel

· Experience in electronic customer communications via email and online help is a plus.

Responsibilities include but not limited to:

· Dispatch support for Service Technicians and Fuel Drivers

· Responding promptly to customer inquiries.

· Communicating with customers through various channels.

· Acknowledging and resolving customer complaints.

· Administrative tasks as assigned.

· Maintaining a positive, empathetic, and professional attitude toward customers at all times.

· Maintain knowledge of our products & services so that you can successfully assist customers.

· Processing orders, forms, applications, and requests.

· Keeping records of customer interactions, transactions, comments, and complaints.

· Communicating and coordinating with colleagues as necessary.

· Ensure customer satisfaction and provide professional customer support.

· Miscellaneous tasks to support the company’s daily operations.

· Holiday coverage (rotation shared by all representatives)'

Benefits:

· 401(k)

· 401(k) matching

· Dental insurance

· Employee assistance program

· Employee discount

· Flexible spending account

· Health insurance

· Health savings account

· Life insurance

· Paid time off

· Referral program

· Retirement plan

· Tuition reimbursement

· Vision insurance

Schedule:

· Tuesday - Saturday 2:00pm-11:00pm

Supplemental pay types:

· Bonus pay

Work Location:

· Albany, NY - This shift is Tuesday - Saturday 2:00pm - 11:00pm. This is an in office position. It is not a remote position. Reliable transportation is required.

· Customer Service Experience 2 years minimum

· Microsoft Word and Excel (optional)