UX Research Intern

Lensa is a career site that helps job seekers find great jobs in the US. We are not a staffing firm or agency. Lensa does not hire directly for these jobs, but promotes jobs on LinkedIn on behalf of its direct clients, recruitment ad agencies, and marketing partners. Lensa partners with DirectEmployers to promote this job for iHeartMedia. Clicking "Apply Now" or "Read more" on Lensa redirects you to the job board/employer site. Any information collected there is subject to their terms and privacy notice.

iHeartMedia

Current employees and contingent workers click here ( to apply and search by the Job Posting Title.

The Audio Revolution Is Here – And IHeart Is Leading It! IHeartMedia, The Number One Audio Company In America , Reaches 90% Of Americans Every Month -- a Monthly Audience That’s Twice The Size Of Any Other Audio Company – Almost Three Times The Size Of The Largest TV Network – And Almost 4 Times The Size Of The Largest Ad-supported Music Streaming Service. In Fact, We Have

• More #1 rated markets than the next two largest radio companies combined;
• We’re the largest podcast publisher , with more monthly downloads than the second- and third-largest podcast publishers combined. Podcasting, the fastest-growing new media, today has more monthly users than streaming music services or Netflix;
• iHeart is the home of many of the country’s most popular and trusted on-air personalities and podcast influencers , who build important connections with hundreds of communities across America;
• We create and produce some of the most popular and well-known branded live music events in America, including the iHeartRadio Music Festival, the iHeartRadio Music Awards, the iHeartCountry Festival, iHeartRadio Fiesta Latina and the iHeartRadio Jingle Ball Tour;
• iHeartRadio is the #1 streaming radio digital service in America;
• Our social media footprint is 7 times larger than the next largest audio service; and
• We have the only complete audio ad technology stack in the industry for all forms of audio , from on demand to broadcast radio, digital streaming radio and podcasting, which bring data, targeting and attribution to all forms of audio at an unparalleled scale. As a result, we’re able to combine our strong leadership position in audience reach, usage and ad tech with powerful tools and insights for our sales organizations to help them build success for their clients at a more efficient cost than any other option.

Because we reach almost every community in America, we’re committed to providing a range of programming that reflects the diversity of the many communities we serve – and our company reflects that same kind of diversity. Our company values stress collaboration, curiosity, welcoming dissent, accepting mistakes in the pursuit of new ideas, and respect for everyone.

Only one company in America has the #1 position in everything audio: iHeartMedia!

If you’re excited about this role but don’t feel your experience aligns perfectly with the job description, we encourage you to apply anyway. At iHeartMedia we are dedicated to building a diverse, inclusive, and authentic workplace and are looking for teammates passionate about what we do!

What We Need

iHeart helps you find a listening experience you'll love with the least amount of friction. A full audio service, we provide the best live radio, artist stations, playlists, podcasts, and streaming music all in one app. We deliver all of this as a companion who knows your likes and dislikes, and uses that understanding to help organize, contextualize, and recommend the most relevant content for you.

We’re searching for a UX Research Intern to join our family. Our digital products harmonize live radio, artist stations, playlists, and podcasts, offering a personalized audio experience. In this role, you'll work closely with experienced UX researchers, learning to design and conduct user research that delivers impactful findings to enhance the user experience. You'll participate in design sprints and collaborate on cross-discipline teams, all while honing your skills in creating user-centered design solutions.

Please Note: This internship is based in New York, NY, but the hiring manager is located in Nashville, TN. While we are open to considering candidates from the Nashville area, please be aware that Nashville-based interns will not be able to participate in the in-person "team" aspects or the broader summer program events hosted at our New York City headquarters.

What You'll Do

• Participate in cross-discipline collaboration with UX designers, Product Managers and Engineers like team meetings.
• Assist conducting research methods like user interviews, surveys, usability studies and concept testing to gather insights on user behavior, preferences, and pain points.
• Help analyze qualitative and quantitative data from user research studies. This involves coding interview transcripts, identifying themes, and summarizing findings in reports.
• Prepare reports and presentations to communicate research findings to stakeholders. This includes creating visualizations, such as charts and graphs, to illustrate key insights.

What You'll Need

• Pursing a BA/BS degree in User Experience (UX) Human Centered Design, Human Computer Interaction (HCI), Psychology, Social Science related fields.
• Familiar with user experience platforms, like UserTesting

What You'll Bring

• Cross-Discipline Collaboration: Participate in collaborative efforts with UX designers, Product Managers, and Engineers, including attending and contributing to team meetings.
• Support Research Initiatives: Assist in conducting various research methods—such as user interviews, surveys, usability studies, and concept testing—to identify user behaviors, preferences, and pain points.
• Data Analysis: Help analyze both qualitative and quantitative data from user research studies, which includes coding interview transcripts, identifying core themes, and summarizing findings in comprehensive reports.
• Stakeholder Communication: Prepare and deliver reports and presentations to communicate research findings to stakeholders, utilizing visualizations like charts and graphs to illustrate key insights.
• Project Ownership: Lead and be responsible for one main research project throughout its full lifecycle—from initial research to testing builds—while documenting the process, failures, and iterations.
• Technical Evaluation: Perform heuristic evaluations for Web, iOS, or Android platforms.
• Presentation Leadership: Prepare and lead at least one research or design presentation for a non-design audience, such as Product Managers or Engineers.

Compensation

Salary to be determined by multiple factors including but not limited to relevant experience, knowledge, skills, other job-related qualifications, and alignment with market data.

$13.60 - $17.00

Location:

New York, NY: 125 West 55th Street, 10019

Position Type

Seasonal

Time Type

Full time

Pay Type

Hourly

Benefits

iHeartMedia’s benefits offering is flexible and offers a variety of choices to meet the diverse needs of our changing workforce, including the following:

• Employer sponsored medical, dental and vision with a variety of coverage options (employees meeting ACA measurement)
• A 401K plan
• Employee Assistance Program (EAP) at no cost – services include telephonic counseling sessions, consultation on legal and financial matters, emotional well-being, family and caregiving
• A range of additional voluntary programs, such as spending accounts, student loan refinancing, accident insurance and more!

We are accepting applications for this role on an ongoing basis.

The Company is an equal opportunity employer and will not tolerate discrimination in employment on the basis of race, color, age, sex, sexual orientation, gender identity or expression, religion, disability, ethnicity, national origin, marital status, protected veteran status, genetic information, or any other legally protected classification or status.

Non-Compete will be required for certain positions and as allowed by law.

Our organization participates in E-Verify. Click here ( to learn about E-Verify.

Are you passionate about media, entertainment, and making an impact through storytelling, innovation, and connection? If you're exploring new opportunities and want to be considered for future roles at iHeartMedia, we invite you to join our Talent Pool ( .

Visit iHeartMedia.com to learn more about us.

Please review our Privacy Policy ( and Terms of Use ( .

If you have questions about this posting, please contact [email protected]