ONSITE Call Center Representative
- Help Desk phone coverage for incoming calls, outbound calls and directing incoming calls to appropriate staff members.
- Understand, master and gain efficiency in systems leveraged by the Help Desk.
- Provide Help Desk resolution of customer service issues to insure complete client satisfaction.
- Provide Help Desk resolution of Pharmacy Network problems to insure complete client satisfaction.
- Assist with and adopt readiness for the startup of new clients including new group enrollments, changes, and deletions.
- Assist with on-site client orientation, health fairs and business conferences as needed.
- Assist with on-site resolution of customer service issues to clients as needed.
- Performs office duties as needed (includes copying, collating, mailings, filing, credit cards)
- Responsible for completing all mandatory and regulatory training programs
- Perform other duties as assigned
- Must be available, and on time for scheduled work shifts.
- Preferred: High School Diploma or GED, or equivalent experience
- Preferred: 0-2 years experience as Rx Technician or Customer Service Representative in a health care related service.
- Drug test
- Initial and continuous exclusion and sanction/disciplinary monitoring
- Any and all additional eligibility requirements based on the specific positio
- HIPAA Privacy Course
- HIPAA Security Course
- Exceptional phone and listening skills.
- Exceptional written and verbal communication skills
- Preferred PC skills including Microsoft Office
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