Harlem Tour/Field and Logistics Manager

Job Description

Job Description

Are you a people person with a friendly disposition? Do you love details and thinking on your feet? Are you interested in the tour and travel industry? Inside Out Tours, an award-winning NYC tour company, is seeking collegial, detailed oriented and computer literate individuals to assist with weekend tour logistics, guide supervision/recruitment, vendor relationships and itinerary building.

Responsibilities:

-Lead and supervise field operations and logistics on weekends(Saturday and Sunday) with the option of assisting during the week. Saturdays and Sundays (including early mornings) are mandatory but weekdays are flexible.

-Process customer bookings and check in on-site in the field, ensure timely departure of groups and respond to customers in transit or with same day inquiries

-Assist with obtaining and delivering equipment (including visual or audio materials) for tour guides

-Improve tour guiding materials, including visuals, audio, and written materials

-Assist in adopting best guiding practices in planning and execution of tours

-Assist with uploading, processing and clearly recording client vouchers

-Help with the supervision of tour guide compliance with company policies and procedures

- Help optimize our existing customer service processes and methodologies

- Help management respond to operational issues, trouble shoots and improves operations to increase efficiency

-Interface with tour guides on all administrative and scheduling matters

- Assist with sourcing of transportation, vendors and tour site options

-Assist with community relations with our company

-Assist with customer service in the field

-Assist with group tour logistics, scheduling and operations

-form relationship with restaurants and venues and tourism partners across the city

-Create turnsheets and travel itineraries for new groups

-Serve as front-line contact person for weekend FIT and group tours when on duty

Job Requirements:

• Foreign Language (French, Spanish or Italian) is a BONUS

• Experience working outdoors, in community outreach or in the field is preferred

• MUST BE ABLE TO WORK EARLY MORNINGS - Mondays, Fridays, Saturdays and Sundays.

• Must be able to work in HARLEM AND LOWER MANHATTAN

• Able to work in a variety of weather conditions, rain or shine

• Great communication skills

• Must have access to a smartphone.

• Tech savvy

• Detail Oriented

• Resourceful