Customer Support Agent

Job Description

Job Description

For those who want to keep growing, learning, and evolving. We at Kelly® hear you, and we’re here for you! We’re seeking a Customer Support Agent to work at a premier pharmaceutical client in Rochester, NY. Sound good? Take a closer look below. You owe it to yourself to consider this great new opportunity.

Salary/Pay Rate/Compensation:
$17.25 per hour
Monday - Friday 9am - 5:30pm

Why you should apply to be a Customer Support Agent:
- Benefit from a l ong-term contract that provides stability and growth opportunities.
- Work within a supportive team culture that values dedicated teamwork and collaboration.
- Gain experience in the pharmaceutical industry with a reputable client known for its commitment to quality service.

What’s a typical day as a Customer Support Agent? You’ll be :
- Managing order processing via email, fax, telephone, and electronic systems with accuracy and speed for small to medium-sized direct trading partners.
- Monitoring open order reports to ensure orders have cleared through to physical distribution and resolving any issues as required.
- Responding to and resolving standard customer inquiries and requests received via telephone, email, mail, and fax in a timely and efficient manner, including product information, ordering, order status, cancellation, tracking information, and billing requests.

This job might be an outstanding fit if you:
- Hold a high school diploma and have customer service experience
- 2 years of experience troubleshooting technical issues, walking customers through steps to troubleshoot, customer support
- Have a basic understanding of customer service operations and possess good communication skills.
- Value teamwork and have a strong desire to contribute positively to a team environment.
- Exhibit dependable and consistent attendance, along with data entry skills and basic accounting and Excel proficiency.
- Are self-motivated with a positive, proactive attitude and have an eagerness and capacity to learn.

What happens next
Once you apply, you’ll proceed to the next steps if your skills and experience look like a good fit. But don’t worry—even if this position doesn’t work out, you’re still in our network. That means all of our recruiters will have access to your profile, expanding your opportunities even more.

Helping you discover what’s next in your career is what we’re all about, so let’s get to work. Apply to be a Customer Support Agent today! Company Description

A career in motion is how you'll thrive and prosper. We work with tons of companies across the nation, and with our strong connections, we'll help take your career forward. At Kelly, we've been transforming ourselves for a while now - constantly striving to reach our full potential, so we can help you maximize yours. We'll help you find what's next.

Company Description

A career in motion is how you'll thrive and prosper. We work with tons of companies across the nation, and with our strong connections, we'll help take your career forward. At Kelly, we've been transforming ourselves for a while now - constantly striving to reach our full potential, so we can help you maximize yours. We'll help you find what's next.