General Manager

Managing Partner (MP)

Job Title: Managing Partner

Position Summary

We are seeking an experienced, hospitality-driven Managing Partner to lead the daily operations of The Snail. This is a hands-on leadership role responsible for delivering exceptional guest experiences, building and developing a high-performing team, driving financial performance, and maintaining the standards that define our restaurant.

The ideal candidate leads by example, thrives in a fast-paced environment, and treats the business with an ownership mentality. As a key member of the leadership team, the MP will collaborate closely with the kitchen leadership to ensure seamless operations, profitability, and long-term growth.

Key Responsibilities

Leadership & Team Development

• Lead, mentor, and develop all front-of-house staff, including managers, servers, bartenders, hosts, and support staff.
• Recruit, hire, onboard, train, coach, and retain top hospitality talent.
• Foster a positive, accountable, and team-oriented workplace culture.
• Conduct regular performance evaluations and provide ongoing coaching and development.

Guest Experience

• Ensure every guest receives exceptional hospitality and personalized service.
• Resolve guest concerns professionally and promptly.
• Maintain high standards of service, cleanliness, and professionalism throughout the restaurant.
• Build relationships with regular guests and cultivate community engagement.

Operations Management

• Oversee all front-of-house operations during service.
• Develop and manage employee schedules to align with business needs and labor goals.
• Ensure compliance with all health, safety, sanitation, and alcohol service regulations.
• Maintain restaurant appearance, organization, and operational readiness.
• Run daily preshift, update website, run weekly payroll, onboard and terminate employees.

Financial Performance

• Manage labor costs, operating expenses, and front-of-house budgets.
• Monitor daily sales, guest counts, and key performance indicators.
• Assist with forecasting, budgeting, and financial planning.
• Identify opportunities to increase revenue while maintaining an exceptional guest experience.
• Control inventory for beverage, supplies, and front-of-house operating materials.

Business Development

• Support local marketing initiatives and community partnerships.
• Collaborate on promotions, events, and seasonal programming.
• Analyze guest feedback and implement continuous improvements.
• Contribute ideas that enhance profitability and operational efficiency.

Collaboration

• Work closely with the Executive Chef and kitchen leadership to ensure smooth communication and service execution.
• Participate in menu development, pricing discussions, and strategic planning.
• Maintain consistent communication between front- and back-of-house teams.

Qualifications

• 5+ years of restaurant management experience, with at least 2 years in a senior leadership role.
• Strong understanding of restaurant financials, including labor management, food and beverage cost, and P&L statements.
• Proven ability to recruit, develop, and retain high-performing teams.
• Exceptional leadership, communication, and conflict-resolution skills.
• Passion for hospitality and delivering memorable guest experiences.
• Strong organizational and problem-solving abilities.
• Experience with POS systems, scheduling software, and inventory management.
• Ability to work evenings, weekends, and holidays as business needs require.

Preferred Qualifications

• Experience managing an independent or chef-driven restaurant.
• Wine, beer, or spirits knowledge and certifications are a plus.
• Experience with private events, catering, or community engagement.

Success Measures

The successful MP will be evaluated on:

• Guest satisfaction and online reputation
• Employee engagement and retention
• Sales growth and profitability
• Labor cost management
• Service quality and operational consistency
• Team development and leadership effectiveness

What We Offer

• Competitive salary - $90,000
• Performance-based bonus opportunities - 5% of profit paid quarterly based on reviews, Labor and COGS management
• Paid time off – 2 weeks after a year
• Dining privileges
• Professional development opportunities
• Opportunity to play a meaningful leadership role in an independent, locally owned restaurant where your ideas and contributions directly influence the success of the business.